Job Duties/Responsibilities:
- Work is technical in nature providing Tier 1 Service Desk support for TAC2O customers from telephone, email and ticketing system requests in support of a customer's mission-oriented IT infrastructure.
- The Service Desk Officer monitors Network and Server Infrastructure, performs initial troubleshooting on data telecommunications equipment plus the supporting applications and services.
- Requires Tier 1 troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases and deployed network and IT management tools.
- Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated.
- The Service Desk Officer processes routine customer work orders such as installing software, managing software licenses and adding system accounts.
- This job requires responsiveness and courtesy in customer interactions.
Required Clearance:
TS/SCI with poly (#tssci) (#polygraph)
Required Qualifications:
- Education requirements are flexible depending on experience.
- The following skills / prerequisites are required:
- Excellent verbal (Phone customer interaction skills) and written communication skills.
- Experience with general information technology.
- Willingness to work in Northern Virginia (Reston)
- Ability to work both as part of a team and independently.
- Must be 8140 compliant (IAT Level 2) and capable of obtaining necessary Computing Environment (CE) training or certification.
Desired Qualifications:
- Experience with Active Directory, creating and modifying user accounts.
- Experience with MS Windows, Linux Administration.
- Experience using ServiceNow or other ticket-tracking system.
Our Service Desk Officer's earn between $89,200 - $140,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone