Constituent Services Advisor

Essential Duties & Responsibilities Monitor and respond to constituent inquiries through a variety of mediums, including in-person visits, telephone, and email. Assess how assistance can be provided and redirect inquiries to the appropriate government agencies/liaisons. Document constituent casework in the Indigov system accurately to ensure co-workers can view the correct information.

This includes processing PennDOT, property tax/rent rebates, PACE, and other related forms. Order, receive, and maintain office supplies and legislative literature. Receive, sort, and distribute mail.

Assist in preparation of certificates, proclamations, and citations. If needed, manage the schedule for the office including the Member's meetings in the district. Attend and assist with organizing events on behalf of or hosted by the Representative.

This may include the occasional evening and/or weekend event. Perform any other legislative work-related duties as assigned.

Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or equivalent combination of education and experience. COMPUTER SKILLS Ability to complete tasks in MS Office Suite (Word, Excel, Access, Outlook, PowerPoint). Ability to learn the constituent tracking system software (Indigov).

LANGUAGE SKILLS Ability to read, analyze, interpret, and compose general business correspondence. Ability to effectively present information and respond to questions from superiors, constituents, and the general public. Ability to effectively communicate with the public.

Ability to converse fluently in a secondary language is a plus. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to exercise professional judgement and demonstrate customer service.

Ability to get along with others and work effectively alone and as a team player. Supplemental Information PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, the ability to adjust focus, and the ability to read and interpret documents on a computer screen. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. The employee is occasionally exposed to the moving mechanical parts of office equipment.

Full-time employees are eligible for: Paid Holidays Paid Annual, Personal and Sick Leave Medical, Dental, Vision and Prescription commencing first day of employment State Employee Assistance Program (SEAP) Pension/Retirement Plan offered through State Employee Retirement System (SERS) Group Life Insurance Sick Parental and Family Care Absence (must meet minimum requirements) 01 Commensurate with experience, this position has an approved salary range of $35,388.50 to $47,774.13.

What is your salary expectation? Required Question Employer Pennsylvania House of Representatives, Democratic Caucus Department District Office 132 - Rep. Michael H.

Schlossberg Address 5100 Tilghman Street Allentown, Pennsylvania, 18104 Phone (610) 821-5577 Website https://www.pahouse.com/Schlossberg Apply Please verify your email address Verify Email Democratic Caucus Career Opportunities Account Privacy Policy Terms Of Use Accessibility Statement Privacy Settings Copyright 2026 Do not sell my personal information × For California residents, and to the extent NEOGOV sells your personal information as the term "sell" is defined under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information by us to third parties at any time.

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