Credit and Collections Resolution Specialist

The Credit and Collections Resolution Specialist proactively supports company cash flow by leading collection efforts, resolving customer account issues, assessing account risk, and removing obstacles to payment. This role combines collections strategy, dispute resolution, account investigation, credit risk support, and cross-functional coordination.

Working closely with customers, operations, sales teams, representative partners, and finance, this position helps balance customer needs with cash flow and risk management objectives. Collections, issue resolution, and account investigations represent the majority of the position's workload.

- Manage collection activities and account resolution efforts of varying complexity, applying appropriate collection strategies, negotiating payment arrangements, resolving payment barriers, and escalating issues as needed to support cash flow objectives.

- Investigate and resolve payment barriers by analyzing disputes, short pays, billing and cash application issues, identifying root causes, coordinating corrective actions across teams, and driving timely resolution of complex customer accounts.

- Collaborate directly with customers, operations, sales teams, representative partners, and finance to communicate account status, coordinate resolution efforts, and support collections while balancing customer needs with company objectives.

- Evaluate customer creditworthiness using payment history, financial information, credit reports, supplier references, and account activity; support account risk and order release decisions while escalating significant customer risk concerns as needed.

- Support account-related documentation and compliance requirements by coordinating information needed for customer inquiries, audits, lien and bond claim activities, and account risk decisions.

- Drive continuous improvement of credit and collections processes by identifying opportunities for standardization, automation, and improved workflows; collaborate with cross-functional teams to reduce manual effort, streamline issue resolution, support scalable growth, and improve cash flow and customer experience.

- Bachelor's Degree or Associate degree in Business, or relevant work experience

- Knowledge of automated credit/business systems and PC applications, preferably in a Microsoft Office/Windows environment

- Experience of 1-3 years in credit analysis or applicable business processes in a manufacturing or distribution environment

- Exceptional communication skills, both verbal and written, with the ability to present information clearly, explain complex technical issues, and engage effectively with individuals at all levels

- Adaptability in dynamic, fast-paced environments, with the ability to manage competing priorities while moving issues toward resolution

- Attention to detail, strong problem-solving skills, and sound judgment with a strong commitment to accuracy and the use of critical thinking to ensure precision

- Ability to work and make informed decisions independently and on own initiative

- Prioritizes and acts in the best interests of the company by advancing organizational goals, focusing on solution-oriented issues, and making clear, decisive choices

- Demonstrates trust, respect, and support for others, fostering teamwork and a collaborative spirit. Collaborates effectively with others, sometimes across departments, to achieve organizational goals and enhance customer experience

- Prioritizes the customer perspective in business decisions by actively seeking to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues

- Tuition reimbursement and a wide range of development opportunities

- Comprehensive benefits package which includes medical, dental and vision

- Full-service café, fitness center, and health clinic (in Greenwood, IN)

Endress+Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.