Customer Retention & Development Manager (CRDM)

- Build a District Retention Program that includes coverage for all existing customers in our District - Assist Product managers in developing product level retention programs - Facilitate monthly branch retention meetings - Build and protect consistency in our branch and service offerings - Measure and analyze customer revenue trends and proactively communicate these - Ensure minimum call counts and reviews are completed per district goals - Ensure incremental improvements are made on building stronger customer relationships - Grow revenue across multiple product and geographies

- Bachelor degree or equivalent business

qualifications - Minimum four years Expeditors / industry experience - Ability to create/write and articulate client business plans - Management skills to organize and coach a team - Demonstrated customer service skills and proven interpersonal skills - Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint - Inquisitive and exploratory mind-set - Fluent in English

- Paid Vacation, Holiday, Sick Time - Health Plan: Medical - Life Insurance - Employee Stock Purchase Plan - Training and Personnel Development Program - Growth opportunities within the company - Employee Referral Program Bonus

• Bachelor degree or equivalent business qualifications
• Minimum four years Expeditors / industry experience
• Ability to create/write and articulate client business plans
• Management skills to organize and coach a team
• Demonstrated customer service skills and proven interpersonal skills
• Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
• Inquisitive and exploratory mind-set
• Fluent in English Major Duties and Responsibilities

• Build a District Retention Program that includes coverage for all existing customers in our District
• Assist Product managers in developing product level retention programs
• Facilitate monthly branch retention meetings
• Build and protect consistency in our branch and service offerings
• Measure and analyze customer revenue trends and proactively communicate these
• Ensure minimum call counts and reviews are completed per district goals
• Ensure incremental improvements are made on building stronger customer relationships
• Grow revenue across multiple product and geographies