- Coach and model service excellence through accurate and high quality picking, staging, and order validation.
- Respond to customer and associate questions, resolve issues, and escalate when needed.
- Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
- Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside.
- Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged. Resolve escalated customer issues and operational challenges quickly and effectively.
- Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
- Ensure fulfillment areas remain safe, organized, and compliant by conducting daily checks and enforcing safety and maintenance standards.
- Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
- Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed.
- Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).
- High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
- 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
- 1 Year of Retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
- Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.
- 6 Months of Experience using common retail technology, such as smart phones and tablets
- 6 Months of Experience working in any department at a Lowe’s retail store
- 6 Months of Experience in an administrative role processing and filing paperwork including invoices
- 1 Year of Supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees
- 1 Year of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden)
Pay Range: $17.50 - $18.20 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits .