Adobe Experience Manager Author - Marketing Delivery & Enablement

In accordance with Truist in-office expectations, this role will be in office 5 days/week, for those candidates who live within 35 miles of a Truist hub facility.

Truist is seeking a detail-oriented and execution-focused AEM Author to support the creation, publishing, and optimization of digital content experiences within Adobe Experience Manager (AEM). This role sits within the Marketing Delivery & Enablement team and is responsible for translating marketing and content strategies into high-quality, compliant, and user-friendly web and landing page experiences.

The ideal candidate combines strong hands-on AEM authoring skills with an understanding of digital content operations, templated component usage, and cross-functional collaboration in a regulated environment.

- Build, edit, and publish web pages and digital experiences using Adobe Experience Manager (Sites) - Leverage templates, components, and content fragments to assemble pages aligned to brand and UX standards - Configure page properties, metadata, tagging, and SEO elements - Ensure proper linking, navigation structure, and accessibility standards are met - Manage content updates, publishing schedules, and version control within AEM

- Execute end-to-end content builds for landing pages, campaign pages, and site updates - Apply approved creative assets, copy, and component configurations to deliver accurate experiences - Partner with Content Creators, UX, and Digital Strategists/Channel Leads to ensure alignment with business goals and timelines - Support personalization and localization efforts using available AEM capabilities - Conduct thorough content QA including layout validation, links, responsiveness, and accessibility checks

- Work closely with Audience Builders, Channel Leads, Creative, Adobe Product Partners, MarTech Partners, Legal, and UX teams - Participate in content intake, sprint planning, and delivery status updates (Working knowledge of Workfront and Rally a plus) - Ensure alignment with compliance, brand, and accessibility standards - Maintain clear documentation of page builds, requirements, and approvals - Support publishing workflows, including approvals and scheduled releases

- Perform QA across browsers, devices, and screen sizes to ensure consistent user experience - Identify and resolve content or rendering issues within AEM - Suggest improvements to templates, components, and authoring processes to enhance efficiency - Support A/B testing and optimization efforts by accurately implementing test variations - Maintain high standards for accuracy, usability, and brand consistency

- Adhere to digital governance, accessibility (e.g., WCAG), and privacy

requirements - Ensure content aligns with legal and regulatory standards, particularly in financial services - Support audit and compliance readiness through documentation and adherence to workflows - Ensure proper handling of customer-facing content and disclosures

- Bachelor's degree in Marketing, Communications, Digital Media, or related field (or equivalent experience) - 5+ years of experience in digital content authoring or web content management - Hands-on experience with Adobe Experience Manager (AEM Sites) or similar CMS platforms - Experience building and publishing web pages using templates and reusable components - Strong attention to detail with a rigorous QA and testing mindset - Ability to manage multiple content requests and deadlines simultaneously

- Experience in financial services, banking, or other highly regulated industries (strongly preferred) - Familiarity with accessibility standards (WCAG), SEO best practices, and digital usability principles - Experience working within structured delivery frameworks (Agile or similar) - Basic understanding of HTML/CSS for troubleshooting content or layout issues - Familiarity with Adobe Experience Cloud tools (e.g., Analytics, Target, AEP) - Experience supporting personalization or localization in digital experiences - Understanding of digital performance metrics and optimization techniques

- Detail-oriented with a strong focus on accuracy and quality - Strong organizational and time management skills - Effective communicator and collaborator across cross-functional teams - Problem-solving mindset with the ability to troubleshoot content and rendering issues - Process-driven with a continuous improvement mentality