Patient Experience Partner

The Patient Experience Partner supports enterprise-wide patient experience strategy through analytics, survey development and maintenance, reporting, data governance, operational partnership, and improvement coordination. Under moderate supervision, this role follows established processes to collect, analyze, and summarize patient, family, and physician experience data; support reporting and survey activities; and assist with implementation of improvement plans.

In collaboration with Patient Experience leaders and interdisciplinary stakeholders, the role helps translate insights into action to strengthen the care experience across the organization.

- Supports partnerships with leaders and teams across the organization to advance patient experience goals, priorities, and improvement initiatives through coordination, facilitation support, follow-up, change management, and performance improvement activities within assigned scope - Collects, monitors, analyzes, and summarizes patient experience data, comments, and trends to identify opportunities and support decision-making - Supports survey development and maintenance, reporting processes, and data governance activities to help ensure data integrity, consistency, methodology compliance, and clear metric definitions - Prepares and maintains standard dashboards, reports, visualizations, executive summaries, and presentations; documents business needs for routine analytic or technical requests - Explains standard reports, survey processes, and job-related policies and practices to stakeholders; continues building knowledge of methodology, best practices, trends, and regulatory considerations - Continuously improves processes and systems within the immediate job area while following standard processes and expectations

- Foundational ability to analyze and interpret data and communicate findings, which may be gained through internship, practicum, academic, or professional experience - Ability to work collaboratively with leaders and cross-functional teams to support improvement efforts, operational planning, or change initiatives

- Bachelor's degree in healthcare administration, business, informatics, public health, analytics, statistics, or a related field

- Direct patient experience or service excellence experience - Experience with survey platforms or survey methodology, including Press Ganey - Knowledge of data governance, metric validation, and reporting definitions - Experience developing dashboards, visualizations, and executive summaries - Exposure to facilitation, change management, or performance improvement activities - Certifications such as CPXP, Lean, or Six Sigma - AI or innovation-related experience