Restaurant Manager - Memphis, TN

Job Summary: The Church's Restaurant General Manger is passionate about providing our guests a high quality, value oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all of the business activities in one restaurant location, specifically to:

- Provide a superior and memorable experience for all guests. - Achieve sales goals - Control expenses to budget or better, - Create an environment where team members are engaged in doing their jobs and encouraged to grow while delivering exceptional service. - The Church's Restaurant General Manager direct reports usually include an Assistant Restaurant General Manager and/or Shift Leader).

The number of direct reports may vary by location based on total sales volume, sales and geographic location of the restaurant.

- Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service. Builds team understanding and commitment to guest service standards. - Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities. - Assists and resolves all guest complaints in-person or by phone.

Apply the "listen, apologize, satisfy and thank" model to all guest complaints. - Ensures all incoming calls are handled in a prompt, courteous, and professional manner. - Directs and conducts regular training with team members. - Provides regular feedback to all team members and identifies areas for improvement. - Works with direct reports to cross-train and assist in the development of new skills. - Creates a work place where team members strive to do their best, are rewarded for performance, and have fun. - Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced, - Maintains a clean and safe restaurant for guests and team members. - Responsible for budgets and makes adjustments as needed. - Ensures compliance with labor laws. - Understands, enforces and adheres to all company policies and procedures. - Maintains restaurant inventory and ensures accessibility and organization. - Responsible for routine maintenance and repairs on all equipment. - Prepares and analyzes operation reports - Performs other duties as assigned.

- High school diploma or GED required. Must have (1) years of supervisory experience working in the restaurant industry. - Successfully complete all training and make a passing score on all applicable tests.

- Must have a valid driver's license and proof of valid insurance. - Must be able to work a minimum of 50 - 55 hours per week. Must be available to work a flexible shift including weekends. - Knowledge of all restaurant policies, practices and operational and human resources procedures. - Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting. - Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally. - Basic computer skills. - Knowledge of profit and loss statements - Ability to implement policies and procedures. - Skilled in developing employees by coaching, counseling, and building strong work habits. - Continuously working to improve customer satisfaction. - Knowledge of recruiting and interviewing potential team members. - Ability to supervise others. - Manage conflict resolution. - Create and maintain a positive work environment.