Description
Project Coordinator (Hybrid Schedule after training) – Auburn Hills, MI Full-Time | Monday–Friday, 8:00 AM – 4:30 PM Hybrid Schedule: In-Office Three Days | Remote Two Days Position Overview We are seeking a detail-oriented and customer-focused Project Coordinator to join our team at our Auburn Hills branch location. This hybrid role plays a key part in ensuring the seamless execution of customer orders from contract through final resolution.
The Project Coordinator partners closely with sales teams, order fulfillment teams, vendors, and third-party providers to deliver an exceptional customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values teamwork. Core Responsibilities
- Serve as a primary point of contact for internal and external customers
- Review and process orders submitted by the sales team
- Purchase products from vendors and corporate manufacturing facilities
- Track and manage key order dates, milestones, and activities
- Schedule and release completed products for fulfillment
- Coordinate value-add services and pre-finishing processes
- Arrange delivery and/or installation of customer orders
- Collect customer payments when applicable following delivery or installation
- Resolve issues related to shortages, damages, or service needs
- Process factory credits and follow up on pending or denied credits
- Support product inquiries and provide guidance on offerings
- Assist with inventory activities and discrepancy resolution
- Contribute to continuous improvement initiatives Retail Segment (if applicable)
- Coordinate and manage installation permits
- Verify and collect Lead Safe Install documentation
- Schedule product installations and recovery appointments
- Approve and process subcontractor installation payments Trade Segment (if applicable)
- Assist with quoting and bidding for projects
- Manage orders within OMS, including scheduling and communication of ship dates
- Coordinate delivery logistics with customers and contractors
- Communicate regularly with internal and external stakeholders to ensure order accuracy and timeliness Qualifications Education & Experience
- High School Diploma or GED required
- Associate degree or technical certification preferred
- 0–2 years of experience in customer service or general business preferred
- Construction, window/door, or building materials knowledge is a plus (not required) Skills & Competencies
- Strong customer service and communication skills (phone, email, and in-person)
- Detail-oriented with strong follow-through
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and critical thinking skills
- Collaborative team player with a proactive mindset
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Ability to quickly learn internal systems and software Professional Attributes
- Self-motivated and committed to continuous learning
- Strong organizational and time management skills
- Ability to build trust with customers and team members
- Professional and polished communication and appearance
- Ability to handle conflict resolution effectively Physical & Work Environment
- Primarily office-based with occasional entry into warehouse areas
- Regular standing, walking, typing, and communication
- Occasional lifting (up to 10 lbs.)
- Moderate noise level typical of office environments Why Join Us?
- Competitive hourly pay
- Hybrid work flexibility
- Opportunity to grow within a collaborative and customer-driven team
- Exposure to cross-functional business operations Apply today to bring your coordination skills and attention to detail to a team that values quality, service, and continuous improvement.