Equipment and Service Sales Representative

The key responsibilities for this role include, but are not limited to:

- Sell coffee equipment, technical service, and service agreements through walk-in, inbound, outbound, wholesale, and commercial sales channels. - Assist customers with selecting equipment based on their operational needs, budget, volume, and service requirements. - Generate new business through outbound prospecting, inbound lead conversion, referrals, and development of new sales channels. - Re-engage current, former, and prospective wholesale roasters within the market to develop equipment, referral, and service partnerships. - Manage an assigned portfolio of customers with active service agreements, including regular account follow-up, issue resolution, renewals, and identification of additional sales opportunities. - Conduct after-sales follow-up with equipment customers and promote preventive maintenance plans, technical service, and service contracts. - Maintain current knowledge of multiple equipment brands and develop tailored solutions for customers. - Prepare professional proposals and quotations, communicate terms clearly, and monitor quote expiration dates. - Maintain an active sales pipeline, prioritize opportunities based on revenue and profitability, and work toward established annual sales goals. - Provide monthly sales pipeline, account activity, and forecast reports to management. - Coordinate with service, operations, purchasing, and accounting teams to ensure accurate order fulfillment and customer support. - Monitor accounts receivable for assigned customers and assist with timely collection of outstanding balances.

- Bachelor's degree (B.A./B.S.) from four-year college or university; or equivalent combination of education and experience. - Valid driver's license with the ability to be insured - Time management - Customer service skills - Oral and written communication skills - Troubleshooting skills - Ability to be a team player - To perform this job successfully, an individual should have knowledge of Google Workspace (Gmail, Docs, Sheets, and Drive) - Experience leveraging CRM tools to manage pipelines and drive sales is highly preferred.

Previous experience using NetSuite is a plus.

- Starting salary of $45,000- $55,000 based on experience, plus commission. - Company vehicle with gas card or auto allowance - Company issued credit card for business related expenses including tools, our technicians do not spend any money out of pocket. - Bring your own device policy with $30 per pay period cell phone reimbursement - In house technical support and training provided by our highly experienced technicians - Medical, dental and vision insurance - Retirement account matching - Generous vacation policy & paid holidays - Company paid life insurance & long term disability - Ongoing career development & training - Educational assistance program that reimburses tuition - Employee discounts on items from our product division, Intermix Beverage