Product Delivery Advisor, PFaaS

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Product Delivery Advisor do at Fiserv?

The Product Delivery Advisor will support the end-to-end lifecycle of PayFac-as-a-Service ( PFaaS ) partners, including ISVs, ISOs, and other partner-led distribution models. This role is responsible for supporting initial onboarding and integration, as well as ongoing post-production support and escalation management.

The Product Delivery Advisor will serve as a technical and operational subject matter expert, partnering with clients during onboarding, guiding integration development, and acting as a Level 2 and Level 3 escalation point following go-live.

This role bridges Implementation, Product, Risk, and Support teams to ensure successful onboarding, integration stability, and long-term scalability of PFaaS partnerships.

Support onboarding of new PFaaS partners (ISVs, ISOs, and aggregators), partner with Implementation teams, validate configurations, guide development, and assist with onboarding risk resolution.

Act as escalation point, lead root cause analysis across integrations, onboarding, and processing issues, and manage resolution across internal teams.

Serve as SME for PFaaS integrations, support API troubleshooting, onboarding workflows, and validate integration quality.

Support ISVs/ISOs as L1 support, create documentation, and reduce repeat escalations through enablement.

Collaborate with Implementation, Product, Engineering, Risk, and Compliance teams to resolve issues and ensure ownership clarity.

Identify systemic issues and improve onboarding, documentation, and support frameworks.

Act as primary technical contact, manage expectations, and communicate effectively.

- Strong verbal and written communication skills with the ability to communicate within all levels of clients and internal staff.

- Ability to speak to a technical and non-technical audience.

- Experience with ISV, ISO, or aggregator models (PayFac and Marketplace clients)

- 5+ years of account management experience with enterprise level clients

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.