ServiceNow Technical Architect

Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 25% Clearance Required: None

What You Will Do: Serve as a ServiceNow Technical Architect and Subject Matter Expert, leading the design, implementation, and optimization of complex, enterprise-scale solutions on the ServiceNow platform Define and own the enterprise ServiceNow architecture roadmap, ensuring alignment with business strategy, security requirements, and IT objectives Translate complex business and technical requirements into scalable, maintainable, and integrated ServiceNow solutions Lead the end-to-end architecture and design across platform capabilities, including ITSM, ITOM, HRSD, SecOps, and App Engine Architect and oversee complex integrations using REST/SOAP APIs, IntegrationHub, MID Server, and event-driven patterns Establish and enforce platform governance, development standards, and architectural guardrails Provide hands-on guidance in configuration and development, including scoped applications, workflows, Flow Designer, and automation solutions Conduct architecture reviews, code reviews, and platform health assessments to ensure quality, performance, and scalability Design and implement reusable and scalable platform components aligned with ServiceNow best practices Lead platform lifecycle management, including upgrade planning, regression strategy, and release management Drive adoption of DevSecOps practices, including CI/CD pipelines, automated testing, and source control Provide technical leadership and mentorship to developers and administrators; act as an escalation point for complex technical challenges Collaborate with executive and working-level stakeholders to align platform capabilities to mission and business outcomes Evaluate and recommend emerging ServiceNow capabilities, including AI/automation and advanced analytics

What You Will Need: Bachelor's degree is required Minimum of TEN (10) years of professional experience Proven experience serving as a lead or enterprise ServiceNow Architect on large-scale, multi-module implementations Active ServiceNow Certified System Administrator (CSA) certification is preferred Strong expertise in ServiceNow platform architecture, including CMDB, CSDM, data modeling, and domain separation Demonstrated experience designing and implementing complex enterprise integrations Experience with platform scalability, performance tuning, and instance optimization Strong understanding of security architecture, including role-based access controls and compliance frameworks (e.g., NIST, FedRAMP) Proven ability to establish and enforce governance frameworks, SDLC processes, and development standards Experience with DevOps/CI-CD tools (e.g., Git, Azure DevOps, Jenkins) for ServiceNow delivery Ability to communicate complex technical concepts to executive stakeholders and influence strategic decisions US Citizenship is contractually required.

Selected candidate must be willing to travel up to 25% What Would Be Nice To Have: ServiceNow Certified Master Architect (CMA), Certified Technical Architect (CTA), and/or ArchX certifications (CTA strongly preferred or in progress) Experience implementing and governing Common Service Data Model (CSDM) and mature CMDB strategies Prior experience leading enterprise-scale ServiceNow transformations or platform consolidations Experience with AI-driven capabilities (e.g., Now Assist, Predictive Intelligence, Automation Engine) Familiarity with enterprise architecture frameworks (e.g., TOGAF) Experience integrating ServiceNow with cloud platforms and enterprise systems (Azure, AWS, SAP, Salesforce, etc.) Background supporting Authority to Operate (ATO) processes in federal environments Experience in federal consulting or public sector environments Strong alignment with ITIL/ITSM best practices The annual salary range for this position is $122,000.00-$203,000.00.

Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.