Business Process Manager - Quality Governance

Provides strategic and operational leadership for GO-Title's quality management framework, driving enterprise quality governance, stakeholder engagement, operational quality strategy, and continuous improvement.

- Lead and oversee the GO-Title Quality Governance organization. - Establish enterprise quality standards and governance practices. - Develop operational quality strategies aligned with business goals. - Oversee enterprise quality performance and corrective action effectiveness. - Monitor operational quality metrics and reporting. - Drive enterprise-level continuous improvement initiatives. - Ensure effective utilization of the Quality Management System (QMS). - Establish strategic partnerships with stakeholders and operational leadership. - Serve as an escalation point for significant quality concerns. - Lead executive-level quality reviews and operational alignment discussions. - Lead, mentor, and develop Quality Leads and Senior Quality Leads. - Oversee enterprise quality reporting, dashboards, and executive summaries. - Lead enterprise quality transformation initiatives.

- Leads highly complex enterprise quality operations. - Exercises substantial independent judgment and strategic decision-making authority. - Balances operational quality governance with stakeholder partnership and business alignment. - Manages enterprise-level operational risks, escalations, and stakeholder concerns.

- Manages operational quality functions across supported business areas. - Provides leadership and direction for Quality Leads and operational quality initiatives. - Oversees stakeholder engagement, reporting, and continuous improvement efforts. - Responsible for coaching, mentoring, and talent development within the Quality organization.

- Advanced knowledge of quality management systems and operational governance. - Strong analytical and root cause analysis skills. - Strong stakeholder management and relationship-building capabilities. - Excellent executive communication and presentation skills. - Ability to influence across operational and executive environments. - Customer-service-oriented leadership approach. - Experience leading operational improvement initiatives. - Proficiency with Microsoft Office Suite and reporting tools.

- Bachelor's degree in Business, Operations, Quality Management, or related field preferred.

- Typically requires 8-12+ years of operational, quality, title, or related business experience. - Experience leading quality governance and operational improvement initiatives preferred. - Experience facilitating executive-level discussions preferred.

Transparency Partnership Accountability Operational Excellence Customer-Service-Oriented Leadership Shared Success