Collections Specialist - ServiceMac

- Perform inbound and outbound collection calls across all stages of delinquency.

- Research, identify, and resolve issues contributing to customer delinquency.

- Maintain accurate and detailed records of all customer interactions and account activities.

- Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes.

- Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards.

- Analyze borrower financials to determine appropriate payment arrangements or retention options.

- Typically requires 1-3 years of mortgage service experience and high-volume collections experience.

- Goal-oriented with the ability to thrive in a fast-paced environment.

- Ability to manage multiple priorities with strong attention to detail.

- Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations.

- Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.

- Strong negotiation, active listening, and communication skills.

- Ability to analyze and interpret moderate to high-complexity issues and make sound decisions.

- Strong problem-solving, time-management, and organizational skills.

- Ability to thrive in a fast-paced, collaborative environment.

- Strong attention to detail with the ability to meet goals and deadlines.

- Ability to interact and communicate effectively with individuals at all levels of the organization.

Working hours are 11am-8p, EST with a rotating Saturday 9am-3pm EST.

Candidates selected for employment will be required to successfully complete a background check, credit check and drug screening as a condition of employment, where permitted by applicable law.