Associate Patient Care Coordinator

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Optum NY/NJ, is seeking an Associate Patient Care Coordinatorto join our team in Huntington, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

Optum West Carver Medical has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinatorto join our team. The Associate Patient Care Coordinatoris responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: This position is scheduled for 40 hours per week, Monday through Friday, with regular working hours between 7:30 a.m. and 5:00 p.m.

In addition, employees are required to work rotatinglate evening shift per week, typically on Tuesdays from 10:30 a.m. until closing (approximately 7:00 p.m.).

The specific schedule will be determined by the supervisor at the time of hire.

Location:200 W. Carver Street, Huntington, New York, 11743

Primary Responsibilities:

• Greet patients and conduct check-in process: Collect or verify demographic information, including key demographic fields
• Load or update insurance information as needed
• Confirms and schedule appointments
• Verify eligibility and authorization and flag appointment accordingly
• Scan insurance card(s)
• Follow the payment Security policy and procedures according to Optum Medical guidelines
• Post payments received in practice management system and provide system-generated receipts
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Ability to maintain a work queue list- complete any pending actions i.e. referrals, scheduling appointments
• Ability to float to other locations as needed
• Schedule appointments using approved scheduling guidelines
• Ability to be cross trained for medical assistant
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, "no show," for follow up appointments for chronic conditions or preventive care
• Monitor administrative tasks in the EHR and respond timely
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork
• Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
• Ability to be cross trained between departments and be an proficient in the department assigned
• Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma or GED
• 1+ years of computer proficiency in Microsoft Office
• 1+ years of customer service or Healthcare related experience
• Ability to cover other offices if needed

• Experience working with an electronic health record (EPIC)
• Knowledge of Medical terms
• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records