Lead Qualified Success Architect

The Lead Qualified Success Architect will own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers. You'll be living on the cutting edge of the next generation of sales and marketing technology, and will work with our customers to transform their sales and marketing processes to leverage the power of conversational marketing.

- Delivering and leading customers through the Qualified Implementation Framework

- Interface with Enterprise Architects to outline the optimal technical architecture for customers onboarding Qualified products

- Document technical requirements in order to implement a Qualified Data Model aligned to our customers business objectives

- Establish a deep consultative relationship with various client business units

- Provide coaching and education to key stakeholders about Conversational Marketing to improve adoption of Qualified products

- Identify successful customers and work with our Marketing team to turn them into advocates with case studies and testimonials

- Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap

- Executive analysis of customer health score to achieve renewal targets

- Excellent interpersonal, communication, persuasion, presentation and writing skills

- Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications

- Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution

- Must be willing to work in a fast-paced startup environment with multiple roles

- Passion for making customers successful with software solutions

The typical base salary range for this position is $171,200 - $273,000 annually

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $205,800 - $298,400 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.