Senior Director, Technical Engagement

The Services Sales Solutions Architect Senior Director plays a critical role in the presales process and setting customers up for success by prescriptively shaping, scoping and solutioning applications and functionality leveraging Salesforce Core/PSS and Salesforce related clouds products. Additionally, they will manage a team of Services Sales Solutions Architects.

This person serves as a trusted technical advisor to Salesforce customers, providing guidance to Sales & Professional Services teams on Salesforce Core/PSS and Data 360 capabilities and level of effort for implementation, bringing synergies across each customer's implementations, ensure project implementations are positioned to deliver the highest levels of customer satisfaction, and manage and develop a skilled team of Architects.

They are platform experts who are accountable for the oversight of our technical solution approach, quantifying business value and aiding the sales teams to scope the expected outcomes of the engagement. They are internally and externally recognized as a business, industry and product leader.

- Deep understanding of Salesforce Core/PSS (government solutions preferred)

- Ability to scope Salesforce projects (and integration with ancillary technology stacks)

- Pre-Sales solutioning in conjunction with the Solution Engineers

- Ability to drive better outcomes through extensive platform expertise

- Correctly scope projects (people, skills, timeframe) to deliver on clients' requirements

- Bring best practices to each client engagement through your deep platform expertise by providing Subject Matter Expertise related to Salesforce Core/PSS products

- Review and monitor other architects work, provide peer reviews and timely feedback

- Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.

- Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with other SMEs across the organization to gain consensus on an acceptable proposal as necessary

- Successfully manage multiple strategic clients simultaneously

- Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services

- Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.

- A successful track record of working effectively in a highly matrixed and fast-growing organization.

- Be a proven leader that can grow the competency of their team

- A skill in correctly sizing and scoping Salesforce Core/PSS projects.

- A passion and belief in the unique value of professional services in a cloud software company.

- The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce.

- The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders.

- The ability to partner with customer IT leaders and Salesforce partner leaders to align on the technical implementation of Salesforce and how it adds value to their overall enterprise architecture.

- Deep problem solving skills and the ability to help solve problems with minimal background and a fast ramp up.

- 5+ years of direct experience delivering and/or overseeing applicable solutions.

- 12+ years' experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise.

- 5+ years' operating in a pre-sales environment, shaping and scoping large and complex implementation projects

- 5+ years of enterprise-level project or program management experience

- Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs into pre-sales activities.

- Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role

- Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as solution architecture tradeoffs, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions

- Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational acumen

- Delivery focused: Previous experience leading teams of architects to delivery complex Solutions

- Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

The typical base salary range for this position is $218,400 - $365,200 annually

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $263,200 - $401,400 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.