CrowdStrike Platform Associate Resident Consultant (Remote)

CrowdStrike Services is seeking a Platform Associate Resident Consultant who would be responsible for the planning, deployment, implementation, and operational support of the CrowdStrike Falcon platform and related applications. The Platform Associate Resident Consultant will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow-on customer support for the CrowdStrike platform & applications.

- Serve as the primary technical advisor for assigned strategic customer accounts

- Develop and maintain trusted advisor relationships with customer security teams and leadership

- Understand customer security operations workflows, use cases, and business objectives

- Mentor customer teams on Falcon best practices and threat hunting techniques

- Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications

- Assisting customer with operationalizing all modules of the Falcon platform

- Troubleshoot customer issues across small to large enterprises

- Utilize and engineer native and 3rd party software deployment technologies

- Develop scripting and application solutions using Falcon APIs

- Work closely and collaboratively with customer information technology teams

- Leveraging CrowdStrike applications (Exposure Management, for example) provide support to customers in vulnerability and asset management

- Assist customers with the integration of CrowdStrike into existing tools

- Support both Incident Response and Compromise Assessment teams with deployment of Falcon and Falcon Forensics Collectors

- Work closely and collaboratively with Professional Services team to develop customer facing collateral

- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 2 years of experience performing IT deployments or in an end user/customer environment

- Working knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.

- Experience with communications and effective ability to build collaborative relationships

- Experience with presentation technical content to various audiences

- Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems

- Proactive and thorough ability to manage work and prioritize customer projects

- Exceptional communication skills with ability to explain technical concepts to varied audiences

- Self-motivated with excellent time management and prioritization skills

- Customer-focused mindset with commitment to driving customer success

- Ability to work independently in a remote/embedded environment

- Endpoint Security: Falcon platform (preferred), AV, and EDR solutions

- Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec

- Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation

#LI-Remote This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.

CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $70,000 - $95,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.