Strategy & Operations Senior Director - Sales Cloud

Salesforce is the Customer Company, and Sales Cloud is its flagship product - now at the center of an AI-first transformation with Agentforce. The Sales Cloud COO team is the connective tissue of the business: a trusted partner to the GM, product leadership, and go-to-market teams who turns strategy into operational reality.

This is not a support role. You will own consequential workstreams, drive commercial and product strategy, and operate at the highest levels of the organization - often on tight timelines and with high visibility. If you thrive at the intersection of strategy, product commercialization, and execution, and you're energized by fast-moving environments where no two weeks look the same, this is the role for you.

- Own the operational cadence for the Sales Cloud product organization - GM staff meetings, PM reviews, V2MOM review cycles, and leadership off-sites

- Lead Sales Cloud's V2MOM program: track measures, manage review cadences, and drive accountability across pod and product lines

- Run the Sales Cloud fiscal year budget process, including planning, execution, and ongoing inspection

- Own aspects of the business inspection cadence; identify patterns, surface risks early, and implement continuous improvements

- Build executive-level presentations for local and global leadership reviews - BLT updates, GM business reviews, and Board/analyst-facing materials - often on tight deadlines

- Coordinate Day 0 and Dreamforce readiness deliverables across product, PMM, and comms

- Support quarterly business reviews with Sales, Customer Success, and executive briefings

- Lead Customer Advisory Board (CAB) planning - logistics, content, and stakeholder alignment

- Partner with Distribution, Pricing & Packaging, Finance, and Product Marketing to operationalize product launches and promotional frameworks (QST approvals, edition packaging, contract migrations)

- Drive scaled adoption programs, working across Product, CS, and Sales on FDE playbooks and GTM readiness motions

- Serve as a trusted advisor and decision-maker on complex deal escalations and approval workflows requiring business judgment and cross-functional coordination

- Lead key cross-functional initiatives from strategy through execution - define the problem, bring in the right stakeholders, and drive to outcomes

- Support Agentforce and AI-era product strategy integration: partner with PMM and Product on new agent launches, headless/API strategy, evolving product naming, and edition packaging as the portfolio rapidly shifts

- Facilitate Strategic Initiatives Committee (SIC) operations and track progress against key bets

- 15+ years of professional experience in management consulting, strategy, or operations roles

- Proven track record leading strategic and operational initiatives in large, matrixed organizations

- Strong command of both quantitative and qualitative analysis to drive decisions

- Experience supporting executive GTM or product strategy in a fast-moving AI or SaaS environment

- Comfort operating in a "startup within a big company" context - navigating rapid portfolio changes, evolving product naming, and new GTM motions simultaneously

- Strong cross-functional influencing skills without direct authority across Distribution, Pricing, Finance, Marketing, Legal, and Product

- Ability to translate complex, ambiguous problems into clear, actionable plans

- Exceptional executive presence and presentation skills - you make hard things look easy

- Self-starter with high drive, positive energy, and resilience under pressure

The typical base salary range for this position is $191,100 - $320,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $228,600 - $348,600 annually.