Salesforce Functional Consultant

- Lead requirements gathering sessions with business stakeholders and Business Analysts to understand and document business processes and needs

- Translate documented requirements into actionable Salesforce solutions

- Design and configure Salesforce solutions using declarative tools (Flows, Process Builder, Validation Rules, Approval Processes, Reports, Dashboards, etc.)

- Own the end-to-end solution design and configuration process, leveraging Salesforce declarative tools and best practices

- Manage the process of implementing improvements and new functionality in the SFDC application suite, prioritizing declarative solutions

- Provide training and support to end users on Salesforce and related sales and marketing technology tools (e.g., Conga Apttus, Ironclad CLM, DocuSign)

- Communicate and collaborate with technical resources (Developers) and internal stakeholders regarding status, technical issues, and creative solutions to support business requirements.

- Utilize Salesforce best practices related to release management and deploy changes from sandboxes to production

- Create and maintain documentation on business processes, requirements, and application configuration

- Identify system inefficiencies/gaps, troubleshoot operational issues, and explore opportunities for updates and enhancements

- Support the governance model by working closely with all system partners to ensure minimal impact to organizations within the Salesforce instance

- Stay current with Salesforce releases, features, and industry trends to proactively recommend improvements

- Assist with user acceptance testing (UAT) and change management activities

- Collaborate on cross-cloud projects (Sales, Service, CPQ, Experience Cloud, etc.) as needed

- BS, BA, and/or Masters in Business, Computer Science, Information Services, or related discipline, or equivalent and typically requires 7+ years' experience in designing, building, and implementing business solutions using information technology

- 5+ years' experience in Salesforce administration or consulting

- 3+ years of experience working with the SFDC product suite

- Experience with advanced Salesforce configuration (Flows, Process Builder, Lightning App Builder, etc.)

- Intermediate understanding of Salesforce development (Apex, JavaScript) for communicating requirements to developers

- Salesforce Administrator certification required; additional Salesforce Consultant certifications preferred

- Strong analytical, problem-solving, and communication skills

- Experience with user training, documentation, and change management

- Ability to work independently and as part of a cross-functional team