Sr Manager- Product Management- Personalization & Web Platforms

Help lead Vanguard's secure site, Vanguard.com logged in experience , focusing on evolving the overall client experienc e . You will lead a team of Product Owners who have responsibility for critical elements of our digital experiences: Personalization ( HyperP ), Wayfinding Initiative, global navigation, d esign s ystem , content management system , and web platform optimization .

You will join a team of product owners who are accountable for directing and prioritizing agile teams' activities based on a relentless focus on client needs and a strong understanding of business drivers.

- Lead critical areas of the web channel by owning the strategic vision and roadmap, with a deep understanding of the underlying product(s) and associated business areas.

- Manage a team of Product Owners who lead passionate agile teams that enhance features within the web experience and direct production support activities.

- Work with your Product Owners to prioritize the team's work to meet key business goals and deliverable dates.

- Embrace the test and learn mentality to drive iterative improvements to the client experience.

- Accountable for key metrics of digital channel experience (e.g., CSAT , distribution , d igital c ontainment, c lient o utcomes ) and channel performance (e.g., availability, response time).

- Ensure navigation and findability are effective by living and breathing the end-to-end site map and client flows.

- Ensure web experience and infrastructure is continuously modernized and that the latest tools and capabilities are available.

- Work collaboratively with CX Journeys to further enable the web channel for key client journeys.

- Continuously audit the site looking for opportunities for improvements on UI, usability, content, benchmark scenarios, and diligently enhancing and simplifying all parts of the experience.

- Challenge the business to drive for innovative solutions; "think out of the box," and ensure best-in-class solution designs. Embrace and drive experimentation to measure and implement integrated and proven solutions.

- Create, maintain , and employ various qualitative and quantitative analysis techniques to improve the user experience continually.

- Build and maintain strong business support from team members to promote a consistent approach to decisions/impacts and client propositions.

- Work with the team to continually optimize the efficiency of our agile implementation and delivery.

A critical component of the Vanguard flywheel is delivering a world-class client experience. With that in mind, the Personal Investor Digital and Analytics sub-division was created in 2019 to enhance our clients' experiences and differentiate Vanguard from competitors that adopt aspects of our low-cost investment philosophy.

We create meaningful world-class experiences that exceed client expectations, positioning Vanguard as the trusted financial partner and industry disruptor. Th is role will join the broader Digital and Analytic team , supporting our B2C client experiences across Personal Investor, AWM and Workplace Solutions divisions .

- Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.

- 10 or more years' work experience, including 5+ years of leading large cross-functional/cross-regional teams on major organizational projects

- Demonstrated ability to achieve results while working in a cross-functional environment

- Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.

- Demonstrated experience implementing and executing agile principles with strong digital and technical skills.

- Demonstrated experience and deep understanding of user experience best practices.