Senior Manager, Identity & Access Management - Global Operations

- Define and execute the global IAM operations strategy and target operating model, aligned to Zero Trust principles and Vanguard's enterprise risk posture. - Transform IAM operations from manual and reactive to automated, predictive, and scalable, with clear SLAs, KPIs, and operational health metrics. - Build and lead a globally distributed operations organization, fostering accountability, ownership, and continuous improvement. - Serve as a visible IAM operations leader in executive, risk, and governance forums-articulating outcomes, risks, and operational maturity.

- Drive aggressive automation across IAM operational processes, including access provisioning, de-provisioning, lifecycle events, certifications, and exception handling. - Reduce operational friction and cycle times by eliminating toil, standardizing workflows, and integrating IAM into upstream and downstream technology platforms. - Partner with IAM engineering teams to ensure operability is designed in, not bolted on-shifting left on reliability, monitoring, and remediation. - Champion Site Reliability Engineering (SRE) and ITSM best practices within IAM operations.

- Oversee incident, problem, change, and service management processes for IAM platforms and services ensuring high availability and resilience in partnership with engineering. - Lead root cause analysis for operational issues and ensure systemic fixes-not workarounds. - Drive consistency across regional teams while respecting local regulatory, audit, and business requirements.

- Partner closely with cybersecurity, cloud, infrastructure, application, and business teams to embed IAM seamlessly into enterprise workflows. - Collaborate with compliance, audit, and risk partners to ensure IAM operations meet regulatory and control expectations. - Act as a key liaison between IAM strategy, engineering, and operations, ensuring execution matches intent.

- Experience operating IAM services at enterprise scale, including:

- Identity lifecycle management - Access provisioning and certifications - Directory services and authentication platforms - Privileged and non-privileged access operations

- Understanding control frameworks, operational risk, and audit readiness.

- Proven success driving automation led- operational transformation in complex environments. - Familiarity with DevOps/SRE concepts, infrastructure as code, and API d-riven operations.

- Demonstrated success leading multiregional- teams, with strong coaching and talent development skills. - Ability to communicate complex operational concepts clearly to executives, engineers, and business partners. - Strong stakeholder management skills with the ability to influence without authority.

- 8+ years in IAM, cybersecurity, technology or enterprise technology operations, with 4-6 years in leadership roles. - Track record of leading large-scale operational or service transformation initiatives.

- Opportunity to define the future of IAM operations at Vanguard. - High visibility role with direct impact on security, client trust, and business enablement. - Ability to build something enduring-not just run what exists today. - Work alongside senior leaders across cybersecurity and technology on mission critical- initiatives.