ServiceNow Software Asset Management Technology and Data Specialist

- Configure maintain , and enhance ServiceNow SAM Pro modules, including:

- Software models, license metrics, and entitlement mappings

- Optimize SAM Pro functionality to support publisher-specific requirements (e.g., IBM sub-capacity, SaaS, and user-based licensing)

- Own end-to-end data lifecycle across SAM Pro data domains, including (and not limited to) :

- Establish and maintain data models supporting license compliance and reporting

- Define and enforce data quality controls (completeness, accuracy, timeliness)

- Maintain and optimize core ServiceNow SAM Pro tables, including:

- Ensure proper relationships between configuration items (CIs), assets, and SAM records to prevent data fragmentation or audit exposure

- Configure and support reconciliation engine processes to produce accurate Effective License Positions (ELPs)

- Ensure mapping between entitlements, installations, and usage data is complete and audit-defensible

- Identify and remediate data or configuration gaps impacting compliance posture or optimization opportunities

- Partner with ServiceNow Platform, CMDB, Security, and Procurement teams to align data sources and governance models

- Ensure seamless integration between SAM Pro and upstream/downstream systems (e.g., discovery tools, Oracle Contract Management , SaaS platforms)

- Drive enhancements to SAM Pro processes, automation, and data quality frameworks

- Maintain awareness of ServiceNow platform capabilities, SAM Pro feature updates, and industry best practices

- 5+ years of experience in Software Asset Management (SAM) or IT Asset Management (ITAM)

- Deep expertise in ServiceNow SAM Pro configuration , including:

- Experience supporting major publisher licensing models (e.g., IBM, Microsoft, Oracle, Adobe)

- Experience with SAM managed services environments and vendor coordination

- Reduction in compliance risk and optimization of software spend

- Stability and scalability of SAM Pro configurations and data models