Director, Enterprise Quality Engineering

- Lead enterprise quality validation strategy for end-to-end business workflows, cross-platform integrations, and multi-segment technology initiatives.

- Establish standards and operating models for integration assurance, release certification, automation, resiliency testing, and production quality validation.

- Provide technical leadership for complex validation scenarios, including dependency mapping, risk-based test planning, automation strategy, test data needs, and environment readiness.

- Partner across engineering, architecture, product, DevOps, release management, operations, cybersecurity, and platform teams to manage quality risks, resolve defects, and improve release readiness.

- Advance automation-first and AI-enabled quality engineering practices to improve test planning, defect analysis, risk prediction, release confidence, and quality insights.

- Own enterprise release certification, including readiness criteria, quality gates, executive reporting, risk escalation, and go/no-go recommendations.

- Drive reliability, resiliency, synthetic monitoring, smoke testing, post-release validation, and production quality practices for critical workflows and integrations.

- Define quality metrics, dashboards, and governance routines to provide visibility into validation progress, dependency risk, defect trends, release readiness, and production outcomes.

- Build and develop a high-performing quality engineering team while fostering a culture of technical excellence, accountability, collaboration, and continuous improvement.

- 12+ years of experience in quality engineering, software engineering, test engineering, systems integration, technology delivery, or related technical disciplines.

- 5+ years of leadership experience managing technical teams or enterprise-scale quality engineering capabilities.

- Proven experience leading end-to-end testing, integration testing, release validation, or enterprise quality certification in complex environments.

- Hands-on knowledge of test strategy, automation, integration validation, production validation, defect analysis, risk assessment, Agile, DevOps, CI/CD, release management, and production readiness.

- Experience validating complex workflows across applications, platforms, APIs, data flows, and distributed systems, including reliability, resiliency, synthetic monitoring, observability, or operational readiness practices.

- Experience leveraging data, analytics, automation, or AI-enabled practices to improve quality insights, test effectiveness, risk detection, and release readiness.

- Strong executive communication, stakeholder management, analytical, problem-solving, and influencing skills in a matrixed environment.

- 5+ years of leadership experience managing technical teams or enterprise-scale quality engineering capabilities.

- Proven experience leading end-to-end testing, integration testing, release validation, or enterprise quality certification in complex environments.

- Hands-on knowledge of test strategy, automation, integration validation, production validation, defect analysis, risk assessment, Agile, DevOps, CI/CD, release management, and production readiness.

- Experience validating complex workflows across applications, platforms, APIs, data flows, and distributed systems, including reliability, resiliency, synthetic monitoring, observability, or operational readiness practices.

- Strong executive communication, stakeholder management, analytical, problem-solving, and influencing skills in a matrixed environment.

- Experience in healthcare, insurance, financial services, or another regulated industry.

- Experience with enterprise transformation, platform modernization, cloud migration, or digital product delivery initiatives.

- Familiarity with modern architectures, including microservices, APIs, event-driven architecture, cloud-native platforms, data pipelines, and distributed systems.

- Experience with test automation, service virtualization, test data management, environment management, observability, synthetic monitoring, production validation, or operational readiness.

- Experience using AI-enabled tools, intelligent automation, quality metrics, dashboards, scorecards, or executive readiness reporting.

- Familiarity with enterprise release governance, change management, compliance, secure software delivery, and operational risk controls.

Work-At-Home Requirements To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

- Satellite, cellular and microwave connection can be used only if approved by leadership

- Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

- Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information