Associate Director- Product Manager (Retail)

We are seeking a seasoned Senior Technical Program Manager (TPM) to lead complex, large-scale technology modernization programs from inception through delivery. In this role, you will drive GCP-based modernization initiatives across data, AI/ML, and infrastructure workstreams while bridging the gap between Tech Ops, software engineering, business leaders, and external vendor partners.

The ideal candidate combines deep hands-on expertise in technical program governance, financial management, and Agile methodologies with a forward-thinking mindset-actively leveraging modern AI tools to maximize efficiency and program velocity. Key Responsibilities Program Leadership & Modernization Delivery - End-to-End Program Ownership: Lead complex, large-scale technology initiatives from initial strategy and scoping through execution, deployment, and post-implementation review. - GCP Modernization: Support cloud modernization programs, driving alignment across Google Cloud Platform (GCP) workstreams involving infrastructure, data engineering, and AI/ML capabilities. - Tech Ops Management: Oversee infrastructure operations, platform provisioning, and IT operations delivery to ensure resilient, scalable architecture.

Governance, Risk & Financial Management - Program Governance: Design, implement, and maintain robust program governance frameworks, clear operational metrics, and executive status reporting. - RAID Management: Actively manage Risks, Assumptions, Issues, and Dependencies (RAID) logs; proactively mitigate risks before they impact delivery timelines or quality. - Financial & AOP Tracking: Manage program budgets, aligned with Annual Operating Plans (AOP).

Execute accurate project forecasting, cost tracking, and resource actualization. Stakeholder Engagement & Partner Management - Executive Facilitation: Partner closely with key stakeholders up to the C-suite level to report progress, manage expectations, and facilitate strategic decision-making. - Vendor & Cross-Functional Coordination: Manage integrated delivery plans across internal cross-functional teams and external vendor partners.

Delivery Practices & Tooling - Agile Advocacy: Champion Agile principles across multiple technical teams, facilitating standard ceremonies and driving continuous improvement in delivery metrics. - Tooling & AI Integration: Utilize enterprise program management tools (Jira, Confluence, Smartsheet) and integrate advanced AI capabilities (such as Claude or equivalent tools) to streamline reporting, documentation, and program workflows.

Requirements - Experience: 7+ years of Technical Program Management experience driving complex, large-scale tech programs to successful execution. - Cloud & Modernization: Proven experience leading GCP-based modernization efforts covering data, AI/ML, or core cloud infrastructure workstreams. - Tech Ops Focus: Strong practical background in Tech Ops, including infrastructure operations, platform provisioning, and IT operations delivery. - Governance Expertise: Advanced proficiency in RAID management, establishing program governance, and delivering executive-ready presentations. - Financial Acumen: Direct experience with program financial management, AOP alignment, project forecasting, and resource actualization. - Stakeholder Leadership: Demonstrated ability to manage relationships and facilitate decision-making with C-suite and executive leadership. - Vendor Management: Proven track record managing multi-vendor environments and cross-functional teams with competing priorities. - Agile Expertise: Strong advocate for Agile methodologies with hands-on practice guiding multiple technical teams in iterative software delivery. - Tooling Proficiency: - Deep experience with Jira, Confluence, Smartsheet , or equivalent project management software. - Proficiency in using AI Productivity Tools (e.g., Claude, ChatGPT, or equivalent LLM platforms) for program management tasks.

Preferred

Qualifications - PMP, PgMP, PMI-ACP, or Certified ScrumMaster (CSM) certification. - Google Cloud Platform (GCP) Cloud Architect or Technical Lead certifications. - Background in software engineering, DevOps, or system architecture prior to transitioning into program management.

Benefits Significant career development opportunities exist as the company grows. The position offers a unique opportunity to be part of a small, fast-growing, challenging and entrepreneurial environment, with a high degree of individual responsibility. Tiger Analytics provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, ancestry, marital status, protected veteran status, disability status, or any other basis as protected by federal, state, or local law.