Customer Experience Coach

As a Customer Experience Coach , you'll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program.

You'll serve as a consistent and positive presence while ensuring each person's experience is welcoming, organized, and encouraging.

- Provide one-on-one support during scheduled program sessions

- Operate and monitor specialized program tools and technology (training provided)

- Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises

- Maintain accurate session notes and share updates with team members

- Ensure each participant's experience is professional, supportive, and respectful

- Follow established processes and standards to maintain a consistent experience

- 2+ years of full-time professional experience in any industry

- CHar and professional verbal and written communication skills

- Experience in customer service, hospitality, retail, education, or caregiving roles

- Comfort working closely with individuals in a service-focused environment

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.