Manager, Clinical Quality

As a Manager, Clinical Quality , your expertise is essential to driving quality outcomes for the Clinical Operations team, ensuring clinical accuracy for the patients we serve, and maintaining regulatory compliance. Our environment is fast-paced and collaborative, and we're passionate about healthcare innovations that enhance the patient experience.

- Team Management: Oversee daily operations of a team of 20-25 non-exempt quality assurance clinical technicians , ensuring performance meets department production, quality, and operational standards.

- Performance Management: Track and evaluate staff performance metrics, implementing process improvements to meet or exceed quality and efficiency goals.

- Coaching & Development: Provide coaching, guidance, and recognition to foster a high-performance culture. Conduct performance reviews and facilitate corrective actions in partnership with HR and senior leadership.

- Escalation & Recovery: Manage customer service in high-volume environments, ensuring efficient escalation and recovery processes to meet service excellence standards.

- Operational Oversight: Ensure day-to-day service delivery in a high-volume environment runs efficiently and in accordance with established policies and regulations.

- Compliance & Regulations: Ensure compliance with FDA regulations and company policies, collaborating with cross-functional teams to maintain and u phold these standards.

- Strategic Planning: Contribute to strategic planning and leadership initiatives, working closely with senior management to achieve long-term organizational goals.

- Budget & Resource Management: Oversee team budget, managing resources and additional hours needed to achieve targets. Partner with talent acquisition to manage headcount and recruitment strategy.

- Staff Development: Facilitate ongoing staff development by coordinating training with clinical teams to meet performance and quality standards.

- Continuous Improvement: Assist with quality management programs, provide feedback on operational efficiencies, and collaborate on cross-functional projects to support company-wide initiatives.

- Performance Dashboards & Tools: Utilize workflow automation tools and performance dashboards to monitor team performance and operational metrics, ensuring alignment with organizational goals.

- Quality Improvement: Ongoing development, coordination and evaluation of quality management program s . This includes assisting the Clinical Leadership with the development of policies, procedures and clinical guidelines . Collaborates with the Clinical management team to develop objective and meaningful quality goals and outcomes relative to clinical operations; reviews data assessment methods/tools to ensure that both qualitative and quantitative data is accessible to measure applicable processes .

- Team Leadership: Proven experience managing large teams in a service environment, with a focus on performance management and fostering a high-performance culture.

- KPI and Metrics: Expertise in utilizing KPIs and performance metrics to drive operational improvements and meet organizational objectives .

- Clinical Operational Workflow Management: Experience managing clinical operational workflows, overseeing day-to-day service delivery in high-volume environments.

- Workflow Automation Tools: Proficiency with workflow automation tools and familiarity with production software and performance dashboards.

- Cross-functional Communication: Strong communication skills to collaborate effectively with clinical, operational, and leadership teams.

- Customer Service Excellence: Demonstrated experience managing customer service in high-volume settings and implementing recovery processes to enhance customer satisfaction.

- Escalation & Recovery: Experience in managing efficient escalation and recovery processes to resolve operational issues.

- Compliance & Regulatory Knowledge: Understanding of state and federal regulations in healthcare operations and the ability to ensure compliance.

- Staff Performance & Development: Experience in performance management, staff coaching, and fostering staff development through training initiatives.

- Required: Current valid RN licensure (IL, TX or CA), paramedic/EMT-P license, or CCT certification, or ability to achieve certification within 120 days of hire

- Preferred: Bachelor's or Master's Degree in related field , or equivalent experience

- Minimum of 4 years of m anagement or supervisory experience in operations management, preferably in medical device, healthcare services or clinical setting

- 2-3 years of experience in a Quality Assurance process, preferred

- Familiarity with regulated environments and quality assurance process

- Strong leadership, problem-solving, and organizational skills

- Proven ability to manage high-volume operations and large teams

- Demonstrated project management skills, including leadership, presentation, planning and communication

- Excellent problem-solving, interpersonal, written and organizational skills required

- Knowledge and experience with FDA , CMS and Joint Commission regulations and standards preferred

- Computer Skills: Proficiency Microsoft Word, Excel, PowerPoint, Outlook , MS Teams

- Great work ethic and a desire to provide high-quality outcomes

- Demonstrate s capability in rhythm analysis and interpretation

- Ability to define problems, collect data, establish facts, and draw valid conclusions

- Excellent interpersonal, organizational, and communication skills

- Ability to adapt to a fast-paced, evolving work environment

- Must be able to work under pressure and manage tight deadlines

- Ability to attend the local IDTF in person to support staff and handle escalation issues as required by business needs

- Willing to travel to attend off-site leadership events and participate in professional development activities