System Reliability & Support Specialist Sr. - Site Reliability Center

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a System Reliability and Support Specialist within PNC's Technology organization, you will be based in Pittsburg, Pennsylvania; Dallas, Texas; Cleveland, Ohio; Birmingham, Alabama; Phoenix, Arizona or Denver, Colorado.

Note: This is a 24/7 production support role; hours: 8:00 am to 5:00 pm EST. Once trained, support specialist will follow a team on call schedule which is typically every 3 to 4 weeks.

- Monitor, maintain and support systems and software to ensure stability and compliance to technology standards. - Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability. - Incident detection, resolution and/or escalation.

Conducts root cause analysis and correction resulting in prevention. - Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Reports out information to support stabilization. - Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff. - Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Openshift Connect Direct File Transmissions DataPower Kafka MongoDB Linux administration MQ/RDQM Oracle Exadata Micron services Java SMTP Gateway - Simple Mail Transfer Protocol (ESP) TOAD - Tool for Oracle Application Developers VFaaS QFaaS Day2 Ops Certificate Renewals Dynatrace Logscale Big Panda Tableau reports GIT Artifactory Archer bitbucket F5 Integration BUS (ESI) uDeploy DNS Confluence Loadrunner Apigee COBOL Control Center Application for SFG & NDM (XMS) Jenkins - Integration and Delivery Platform (JNK) MobaXterm Ping Python (PAE) Tomcat vROPS Entuity Plato

Preferred Skills Apache Kafka, Application Development, Business Management, ConnectDirect (Software), Customer Solutions, Design, Group Problem Solving, IBM WebSphere DataPower, Process Improvements, Red Hat OpenShift, Release Management, Software Solutions, User Experience (UX) Design

Competencies Analytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting

Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Generally, this opening is expected to be posted for two business days from 04/13/2026, although it may be longer with business discretion.