Middle Office Services Supervisor (MLO) - PNC Private Bank

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Middle Office Services Supervisor within PNC's Private Bank organization, you will be based in Pittsburgh, PA.

This position does require in-office presence 5 days a week, and may be located at other sites within the PNC footprint.

As a Middle Office Services Supervisor you will responsible for supervising 8-10 employees who enter and process applications into the commercial system.

The ideal candidate will meet the following

qualifications: - Capital Stream and/or ACBS experience - Knowledge or experience in key lock applications (EDGE or MOW - middle office workflow) - Supervisory experience would be helpful.

- Supervises one or more teams who complete a variety of technical and complex client requests. Reviews documentation for completeness and accuracy and interprets information for correct coding and adherence to established policies and procedures. - Supervises a team who handles complex account and transactional activities.

Focuses on the most complex accounts and requests, and resolution of issues. - Ensures all responsibilities are completed by assigned team in compliance with line of business standards as well as internal policies and procedures. Participates on the development and implementation of new processes. - Monitors staff performance and the volume and distribution of work.

Analyzes the complexity of work assigned. - Designs and implements ongoing training, coaching and development for new and existing team members and internal partners as needed.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

- Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. - Live the Values - Role models our values with transparency and courage. - Enable Change - Takes action to drive change and innovation that will transform our business. - Achieve Results - Takes personal ownership to deliver results.

Empowers and trusts others in decision making. - Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Preferred Skills Corporate Accounting, Credit Risk Analysis, Decision Making, Financial Management, Financial Operations, Results-Oriented, Revenue Recognition

Competencies Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Internal Resource Coordination, Managing Multiple Priorities, Problem Solving

Work Experience Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Licenses Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Generally, this opening is expected to be posted for two business days from 07/15/2026, although it may be longer with business discretion.