Infra Configuration Consultant (Mainframe Capacity and Performance Analyst)

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As an Infrastructure Configuration Consultant within PNC's Technology organization, you can be based in Pittsburgh PA, Strongsville/Cleveland OH, Birmingham AL, Phoenix AZ, Dallas TX or Denver CO.

The Mainframe Capacity and Performance Analyst is responsible for monitoring, analyzing, and optimizing mainframe system performance, capacity, and resource utilization across the enterprise environment. This role supports operational stability and strategic planning by producing performance reporting, identifying trends, recommending improvements, and partnering with infrastructure, engineering, and operations teams to maintain efficient and reliable mainframe services.

The position also includes mainframe hardware support activities, including coordination of maintenance, code currency, and device implementation with internal teams and external vendors.

Key

Responsibilities - Analyze mainframe capacity, utilization, and performance trends using RMF, SMF, CA-MICS, MXG, SAS, Mainview, Systemware, and related reporting tools. - Produce and maintain daily, weekly, monthly, and ad hoc performance and capacity reports to support operational decision-making and long-range planning. - Interpret system data to identify bottlenecks, performance issues, and optimization opportunities involving CPU, memory, disk I/O, workload management, and coupling facility activity. - Support workload analysis and tuning across z/OS environments, including WLM service classes, initiators, application environments, and job flow behavior. - Review and maintain knowledge of LPAR configurations, processor capacity, memory constraints, channel configurations, and overall system architecture. - Provide mainframe hardware support by coordinating with vendors and internal teams on microcode installation, hardware fixes, new device implementation, and maintaining current code levels on hardware management consoles. - Assist with incident, problem, and change management activities through established IT service management processes, including ServiceNow and enterprise change procedures. - Support software and configuration changes through established controls and deployment processes, including Endevor procedures and change governance standards. - Use diagnostic and monitoring tools such as Strobe, Syslog, OPSLOG, SDSF, and TSO/E utilities to investigate system behavior, troubleshoot issues, and support root cause analysis. - Collaborate with infrastructure, engineering, operations, and project teams to support service reliability, capacity planning, and mainframe modernization or expansion initiatives. - Maintain familiarity with enterprise standards, reporting repositories, project tracking tools, and technical documentation sources required for the role.

Required

Qualifications - Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent combination of education and relevant experience. - Experience supporting IBM mainframe environments, including z/OS operations, performance analysis, or capacity planning. - Working knowledge of mainframe performance and accounting data sources such as RMF, SMF, CA-MICS, or MXG. - Experience using SAS or similar analytical tools to manipulate data, create reports, and perform trend analysis. - Understanding of z/OS architecture, workload management concepts, and core system utilities including SDSF and TSO/E. - Knowledge of incident, problem, and change management disciplines in an enterprise technology environment. - Experience supporting or coordinating mainframe hardware activities, including maintenance, vendor engagement, or device-related changes. - Strong analytical, problem-solving, documentation, and communication skills.

Preferred

Qualifications - Experience with Mainview, Systemware, Strobe, and related mainframe monitoring or performance tools. - Knowledge of coupling facility structures, XCF reporting, LPAR configuration management, and channel architecture. - Experience with ServiceNow, Endevor, JIRA, or similar enterprise workflow and change management platforms. - Familiarity with mainframe reporting frameworks, automation, and operational documentation practices. - Exposure to IBM z Systems hardware support, hardware management consoles, and vendor maintenance coordination.

Core Competencies - Capacity planning and performance analysis - Mainframe systems knowledge - Hardware support coordination - Data analysis and reporting - Operational troubleshooting - Change and incident management - Cross-functional collaboration - Technical documentation

- Manages the requirements for planning, organizing, and implementing enterprise-wide technology infrastructure and configuration management functions. - Leads the planning, development, implementation and evaluation of major configuration changes from acquisition to termination. - Oversees the effective implementation and use of the configuration management process, methodology, tools, procedures, and audit activities. - Develops and publishes metrics to qualify and quantify configuration success; ensures that configuration practices are in compliance with standards. - Ensures the accuracy and validity of the configuration database for content on assets, major infrastructure and platform components, system documentation and service components.

Preferred Skills Information Security, IT Architecture, Network Administration, Network Support, Software Testing, System Administration, Team Collaboration, Team Player, Teamwork and Cooperation

Competencies Configuration Management, ITIL (Information Technology Infrastructure Library), IT Quality Assurance, Performance Measurement and Tuning, Software Change Request Management, Software Product Installation and Support, System and Technology Integration, Systems Software Infrastructure

Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Generally, this opening is expected to be posted for two business days from 07/23/2026, although it may be longer with business discretion.