Senior Business Systems Analyst, Analytics

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Senior Business Systems Analyst, Analytics within PNC's Retail Studio organization, you will be based in Pittsburgh, PA; Cleveland, OH; Dallas, TX; Denver, CO; or Birmingham, AL.

The Senior Business Systems Analyst, Analytics partners with business stakeholders and technology teams to analyze business requirements, evaluate system capabilities, and recommend solutions that support organizational objectives. This role contributes to business process improvement initiatives, identifies system constraints and impacts, and helps ensure technology solutions effectively meet business needs.

- Participates in analyzing business requirements and production specifications for changes made to technology applications.

- Formulates and defines the system scope and objectives, based on user needs and business processes .

- Directs business process improvement projects for internal business groups, aiming to improve business results .

- Identifies and documents all system constraints, implications and consequences of various proposed system changes .

- Provides recommendations for addressing and resolving business issues, for a specific business group.

- University/college degree with 2+ years of relevant professional experience.

- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

- Experience gathering and documenting business requirements and translating them into technology solutions.

- Strong analytical, problem-solving, and critical-thinking skills.

- Ability to manage multiple priorities and collaborate effectively across business and technology teams.

- Proficiency with business process analysis, requirements documentation, and system testing methodologies.

- Experience supporting technology applications and system implementations.

- Knowledge of process improvement methodologies and business analysis best practices.

- Familiarity with Agile, Waterfall, or hybrid project delivery methodologies.

- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Preferred Skills Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Generally, this opening is expected to be posted for two business days from 08/03/2026, although it may be longer with business discretion.