HCM Platform Specialist, Benefits Technology

Our Digital team is seeking an HCM Platform Specialist to serve as a subject matter expert (SME) across leading HCM platforms (e.g., Workday, UKG), supporting the end-to-end success of customer integrations with Guardian's API ecosystem.

This role combines deep HCM configuration expertise (plan design, eligibility rules, and business processes) with a strong understanding of carrier integrations and API-driven connectivity . The Specialist will play a critical role in ensuring integrations are designed, implemented, and operationally successful - from pre-sales through steady-state delivery.

This is an exciting time to join Guardian as we accelerate our digital capabilities across product, experience, benefits administration, and HR technology integrations. This role plays a key part in supporting the connection between product, operations, and technology, helping deliver reliable and scalable HCM solutions.

- Partner with Sales and Solution teams to consult with large, complex customers during pre-sales. - Set clear expectations on integration capabilities, dependencies, and implementation timelines. - Advise on HCM configuration best practices (plan design, eligibility, business rules) to enable scalable and successful integrations.

- Guide customers through the setup of integrations with Guardian, including reviewing HCM tenant configurations and business processes. - Identify risks early and recommend adjustments to plan builds, workflows, or data structures to ensure successful outcomes. - Act as a bridge between customer technical teams and Guardian's internal teams to ensure alignment and smooth execution.

- Troubleshoot and resolve integration challenges across both customer HCM environments and Guardian systems. - Provide hands-on consultative support during pilot programs, initial implementations, and ongoing operations. - Ensure a consistent, repeatable onboarding experience that reduces friction and accelerates time-to-value.

- Leverage frontline experience to provide actionable feedback to Product and API teams. - Help evolve Guardian's API capabilities, onboarding processes, and partner integrations to improve scalability and ease of doing business. - Identify patterns across client implementations to drive standardization and best practices

- Bachelor's degree or equivalent work experience - 5-7+ years of experience in HCM platforms, HR technology, or benefits administration systems - Experience with Workday, UKG (Pro, Ready, or Workforce Management), or similar HCM systems, including configuration and business processes - Strong expertise in benefits configuration, including plan design, eligibility rules, and life event setup - Experience supporting carrier integrations and API-driven connectivity, including understanding of data flows and implementation dependencies - Strong customer-facing skills with the ability to provide consultative guidance and influence integration and configuration decisions - Proven analytical and troubleshooting skills with the ability to perform root cause analysis across systems, data, and workflows - Experience reviewing and advising on business requirements, HCM configurations, and integration design approaches - Working knowledge of HCM processes (e.g., employee lifecycle, benefits administration, payroll/time concepts) - Familiarity with integration concepts, including APIs, EDI, and file-based data exchanges - Strong communication skills with the ability to translate technical concepts to both technical and non-technical stakeholders - Ability to work effectively across cross-functional teams, including Sales, Product, Technology, and Operations - Customer-focused mindset with strong attention to detail, quality, and operational success - Ability to manage multiple priorities and drive outcomes in a fast-paced, complex environment

Location: Boston, NYC, Holmdel, NJ, Bethlehem, PA - Will also consider remote.