Small Business Territory Manager

- Drive individual submission deal flow into Small Business; manage local pipelines and weekly execution plans - Execute agency growth plans for assigned agencies and prioritized geographies, aligning activity to portfolio goals - Conduct regular in-person and virtual engagement with frontline producers and CSRs, including training, appetite refresh, workflow enablement, and quoting navigation - Create demand for CNA's Small Business products by reinforcing appetite fit, speed-to-quote pathways, and ease-of-doing-business advantages - Execute national partner and growth strategies locally, as directed by National Sales Executives

- Own and manage the assigned territory, taking accountability for production results, pipeline health, and execution discipline - Build and execute agency-level engagement strategies, including business planning, prioritization, training, and optimization actions - Adjust focus across agencies and segments based on performance, opportunity, and strategic importance

- Become the "known face" in-market: ensure agencies know who to call, what CNA wants to write, and how to submit effectively - Establish credibility as a trusted advisor through product knowledge, underwriting appetite clarity, and workflow guidance - Partner with internal stakeholders to coordinate onboarding and ensure early and sustained production from new appointments

- Build strong connectivity between Underwriting and the agent-broker community to facilitate account-level collaboration and remove friction - Reinforce underwriting appetite, submission quality standards, and best practices to improve hit ratios and conversion - Help agents and CSRs "submit to win" by improving fit, documentation quality, and execution timing

- Maintain awareness of local market dynamics, competitor activity, and agent feedback; share insights with Regional Sales Director and partners - Support portfolio health within the territory by influencing mix of business, submission quality, and continuity of flow - Maintain activity discipline across agency visits, trainings delivered, pipeline movement, and conversion actions - Track results and report progress through the Regional Sales Director's operating cadence - Provide structured feedback loops from field execution and agent behavior back to regional and national leadership

- 5+ years in commercial insurance distribution, agency management, or sales roles; Small Business experience strongly preferred - Demonstrated success driving producer and CSR adoption, territory growth, and improved conversion outcomes - Proven ability to collaborate effectively with underwriting and internal partners to remove barriers and accelerate flow

- Proven ability to drive Small Business submission flow, placement behavior, and conversion through disciplined, local sales execution - Strong territory and agency management capability, including prioritization, pipeline stewardship, and focus alignment to portfolio goals - Deep understanding of Small Business agency operations and the ability to influence producer and CSR behavior through clarity and enablement - Solid working knowledge of Small Business underwriting appetite, products, and submission quality standards - Ability to build strong underwriting-agency connectivity and facilitate effective account-level collaboration - Sound business judgment informed by local market dynamics, competitive activity, and performance trends - Strong communication and presence, with the ability to engage credibly as the "known face" in-market - Self-directed and execution-oriented, with the discipline to manage travel, activity cadence, and competing priorities effectively

I n certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia , California, Colorado, Connecticut, Illinois , Maryland , Massachusetts , New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually.

Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA's benefits, please visit cnabenefits.com .