Technical Product Lead, PipeDiver

- Own and continuously improve operational processes for the PipeDiver product line and supporting equipment. - Develop technical documentation including Standard Operating Procedures (SOPs), assembly instructions, testing procedures, maintenance manuals, and repair documentation. - Design, develop, and deliver technical training programs in classroom, shop, field, and online environments. - Build internal training capability by developing in-house trainers and expanding online learning programs. - Manage the maintenance, repair, troubleshooting, and readiness of operational equipment. - Support high-profile, technically complex, or non-standard field projects by providing technical guidance and training. - Evaluate the technical feasibility of projects and provide recommendations during proposal development. - Monitor operational issues and identify opportunities for process improvements or product enhancements. - Collaborate with Product Engineering and Product Management to successfully transition new products and product upgrades into field operations. - Review technical marketing materials to ensure accuracy and consistency. - Champion quality, safety, operational excellence, and continuous improvement across the product lifecycle.

- Minimum 5 years of experience in a technical project delivery or field operations role, including technical planning and delivery. - 4-year degree in a technical field or expository writing (preferred) - Demonstrated expertise supporting complex technical products in an operational environment. - Experience creating technical documentation, work instructions, and Standard Operating Procedures. - Experience developing and delivering technical training. - Strong troubleshooting and problem-solving skills. - Excellent written and verbal communication skills, including experience communicating with customers and cross-functional teams. - Ability to mentor, coach, and develop technical staff. - A continuous improvement mindset with the ability to identify process gaps and implement practical solutions. - Ability to balance standardization with flexibility while maintaining safety and quality.

This position is primarily office and warehouse based, with occasional travel to support field projects and training initiatives.

- Lift up to 50 pounds. - Climb ladders. - Work in confined spaces when required. - Travel up to 25% of the time.