the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality mindset culture in the workplace. The community manager must exhibit exceptional colleague service, experience, communication skills and engagement. Overall Role A Community Manager is the host in the office for colleagues and guests - the dedicated, trusted advisor who can help with accessing site amenities, placing a work request, assistance with conference rooms when they have a VIP in the office, or a variety of other items that enhance the experience.
The Community Manager anticipates needs, paying close attention to the questions and requests that colleagues most often present so that they support their requests and needs. The Community Manager helps the workplace run seamlessly so colleagues and guests are happy, feel welcome, have an enhanced experience, which allows colleagues to focus their time on their work instead of on administrative issues.
This individual ensures that a seamless consistent level of service is provided at every user touchpoint. Site Management
- Triage all work requests to respective parties and ensure we are following up in a timely manner.
- The single point of contact for any service requests, providing status updates as needed.
- Executing a monthly events program to enhance teammate engagement.
- Manage all colleague inquiries and issues tactfully and confidently.
- Conduct daily site walks to assess site and floor conditions.
- Work with Conference Solutions to ensure meeting rooms and collaboration spaces are in 'ready-to-use' condition whenever unoccupied.
- Provide support and backup for site facilities coordinator as needed.
- Provide support and back up for Conference team by booking rooms, triaging colleague requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, and room set up.
- Ensure office, kitchenette, and pantry equipment is in good working condition.
- Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace
- One Team
- Ensure services are delivered within SLA's and compliant with applicable laws, rules, and regulations. Task/Responsibilities
- Ensure services are delivered within SLA's and compliant with applicable laws, rules, and regulations.
- Work with Client on colleague engagement initiatives - provide biweekly site tours for new hires and assist with events as requested.
- Trusted advisor for all colleague and contractors provides connection to site resources, services, and amenities
- Consolidate all colleague issues and generate monthly report.
- Monitor facilities email inbox where necessary.
- Assist with badging process where necessary.
- Support the arrival experience of colleagues and guests. Colleague Service & Communications
- Be recognized and identified as the go-to or host of the office.
- Greet colleagues, using names when possible.
- Visibly engaged - to be attuned with colleagues, build meaningful relationships, and develop trusted advisor status with colleagues.
- Share communications collaterals with the JLL team.
- Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow-up to ensure questions/requests are answered.
- Prioritize urgent issues / emails.
- Provide intuitive workplace delivery, anticipating colleague needs. Internal JLL Duties
- Support the Employee Readiness workstream for transitions.
- Onboarding support and Concierge
- White Glove Onboarding Program
- Join Central Team Communities of Practice as time allows. Administrative Dates
- Administer workplace policies (clean desk, appropriate use of space, etc.)
- Additional duties as assigned by Workplace / Facility Manager.
- Additional duties as assigned by Client. Candidate Qualifications Experience Bachelor's degree or equivalent 3 - 5 years prior experience in hospitality, tourism, events operations property management, or related profession Skills Confident, friendly & engaging. Colleague focused mentality with a passion for hospitality Excellent verbal and written communication skills, ability to communicate professionally at all levels. Meticulous with strong organizational and time management skills Strong interpersonal skills and highly collaborative Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook) No edits to the doc as a whole, but do we add in expected hours? Or is that just a verbal part of the conversation Great question, that will inevitably be based on demand and Truist's needs and may change on a week to week basis - wouldn't want to commit a certain schedule in the JD that may inevitably change based on demand.WEA/CM hybrid role to cover Events and WEA role of teammates engagment This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site -Charlotte, NC If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.