Education: Bachelor's degree or related field
The role will be part of the US Consumer Cards, a market leader in the credit card industry. US Consumer Cards maintains its leadership position by delivering industry-leading products, advanced services and payment systems that address clients' evolving needs.
US Consumer Cards offers a combination of class leading proprietary credit cards such as Citi Simplicity, Citi Double Cash, and Citi Rewards products as well as partner credit cards with iconic industry leaders such as Costco, American Airlines and Best Buy. These value propositions are supported by a broad range of digital lending programs such as Flex Loan and Flex Pay, and industry - leading digital experiences.
Our mission is to win the h earts, minds and wallets of our consumers with high impact products and marketing.
This role is part of the Value team, within the larger US Consumer Cards organization. The Citi Value (Non-Rewards) portfolio is one of the largest in US Consumer Cards - with the most cardmembers and generating the highest returns within the broader business. This portfolio is a significant strategic focus for the organization, with visibility and attention given due to its size and profitability.
The Company has significant investment in this area and the need for new approaches to customer communication s on our products is urgent and requires fresh and innovative thinking. This role will apply customer -centric mindset to design and deliver relevant customer communications across customer lifecycle in collaboration with Marketing, Agency, Digital and Legal teams .
The successful candidate will manage all product communications and implement a robust pipeline of updates across various channels and touchpoints to strengthen our customer understanding and use of our products (Diamond Preferred, Simplicity and Secured credit cards).
This role will manage all communications t hat will drive understanding and re-enforcement of our products' value and benefits to our customers . A successful candidate will play a key role in the d esign and maintenance of Value customer communication strategy , with periodic updates informed by customer behavior and research insights .
The position will work closely with M arketing, Creative A gency and L ega l teams to ensure our marketing assets remain in alignment with desired product positioning and in complian ce with the business controls.
- Maintain and e xecute customer communications throughout customer lifecycle and across all channels in partnership with Marketing, Agency, Digital and Legal teams
- Support communication strategy design and implementation for ad hoc projects across all customer channels (including new product development and delivery)
- Manage all portfolio marketing a sset s and related inventory ( benefits guide , plastics, etc )
- Bachelor's Degree in economics , finance, accounting, engineering, mathematics, statistics, business, computer science or related quantitative discipline
- Project management and time-management skills with the ability to manage multiple projects simultaneously
- Influencing skills - ability to work across multiple teams, functions, and businesses
Job Family Group: Consumer Sales ------------------------------------------------------
Job Family: Consumer Product Sales ------------------------------------------------------
Primary Location: New York New York United States ------------------------------------------------------
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date: Aug 10, 2026 ------------------------------------------------------
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This posting was published by Citi on their own careers system and is shown here with a direct link to apply there. Employers: for corrections or removal, contact jobs@veritahire.com.