Technical Account Manager - Mid-West Zone (USA - Remote)

Serve as the trusted technical leader for major healthcare accounts, proactively managing system performance, strengthening stakeholder relationships, and driving stability, innovation, and long-term customer success across Philips' managed services solutions.

- Serve as a single point of contact to ensure systems are healthy and up and running

- Monitors trends in case management & engages with customer support to drive resolution to ensure speedy resolution of escalated customer issues

- You have a Bachelors Degree and 5+ years' experience in complex health system IT environments

- 3+ years' experience in consultative, post-sales enterprise solutions using client/server architecture. Additional experience in supporting clinical and/or health care applications a plus.

- 3+ years' experience planning and implementing large software installations or managing them after installation.

- Extensive knowledge of medical imaging systems, DICOM, and HL7 messaging standards.

- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

Details about our benefits can be found here .