Tech Support Principal Engineer

- Responding to all queries from customers - these can range from straightforward requests on usage of the tools to in-depth investigations of complex modelling problems.

- Working with a broad range of customer end-users, including technical experts, to understand business workflows, solve problems, and provide detailed technical advice.

- Training, including development of training material and running training courses.

- Tracking and prioritising the status of customer queries, ensuring that they are dealt with in a timely manner.

- Coordinating investigation of customer issues across multiple teams.

- Working closely with Sales, R&D, Services and Project Management teams to ensure that customer queries are addressed in the most efficient way.

- 10+ years of Industry knowledge from the Oil and Gas sector [Refinery Economics]

- Strong numerical background, ideally with a degree (or Ph.D) in mathematics, engineering or physical sciences

- Analysis of technical requirements, solving detailed technical problems and providing solutions

- An ability to communicate detailed technical topics to a varied audience

- Keen to learn and gain in-depth understanding of technical issues

- Experience of Economic Planning within the Oil and Gas value chain optimization

- Understanding of databases, networks and software architecture

Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.

If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.