The Management Consulting Experienced Senior Associate provides clients healthcare consulting services by assessing the client’s business needs, recommending and implementing technical and operational solutions, and managing deliverables to timeline and budget. This position reflects industry experience in a hospital or practice setting.
Consults with clients to identify operational goals and needs then translates the client’s needs into detailed requirement specifications
Documents the current state workflows
Reviews, analyzes, and modifies designated systems including completing configuration, testing, and documentation
Ensures client engagement expectations and deliverable deadlines are met
Prepares and completes action plans, determines system improvements, resolves problems, and implements necessary changes as identified
Investigates alternative solutions including feasibility using vendor analysis and vendor evaluations
Identifies new opportunities for implementation, optimization, upgrades, and ongoing application support in conjunction with Management Consulting Business Development
Travels up to 100% of the time locally or domestically; may be an essential requirement for this position depending on client requirements
Other duties as required
Supervises the day-to-day workload on assigned engagements and reviews work product
Bachelor’s degree OR five (5) or more years of industry experience with EHR/Practice Management vendor systems, required; degree focus in Information Technology or Information Systems, preferred
Three (3) or more years of healthcare industry experience, with a vendor or consulting organization, or within a large provider-based delivery system, required
Experience with EHR/Practice Management vendor systems such as Epic, Cerner, athenaIDX, Allscripts, required
Strong Microsoft PowerPoint skills, required
Proficient in the use of Microsoft Office Suite, especially Visio, required
Proficient in SharePoint, preferred
Executive presence, with the ability to act as primary contact on assigned engagements
Ability to establish and maintain effective, professional relationships with all levels of client staff including senior leadership, BDO employees and the general public
Ability to communicate information professionally and formally to client through meetings and written presentations
Proven ability to proactively lead and develop team to reach project goals and objectives
Proven ability to manage small to medium projects including development of scope, project plan and timeline, status reports, and other tools to ensure successful client engagements
Excellent verbal and written communication skills, as well as presentation skills
Strong analytical and advanced research skills related to industry trends, market competition and technology
Solid organizational skills, especially the ability to meet project deadlines with a focus on details
Ability to successfully multi-task while working independently or within a group environment
Ability to work in a deadline-driven environment, and handle multiple projects simultaneously
Able to interact effectively with people at all organizational levels of the Firm and with clients
Build and maintain strong relationships with internal staff members and clients
Ability to encourage a team environment on engagements, and contribute to the professional development of assigned staff members
Travel may be an essential requirement for this position (dependent on client requirements) and could require a commitment of up to 100% travel
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