Complex Claims Director - TPA Oversight

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Director - TPA Oversight to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

As Complex Claims Director - TPA Oversight, you will analyze and process bodily injury and third-party property damage claims by investigating and gathering information to determine the exposure on the claim; ensure proactive claims handling aimed at the prompt and cost-effective resolution of claims through well-developed action plans.

You will determine need for and direct independent adjusters to gather information to determine exposure on the claim and control their costs.

- Identify and evaluate coverage issues; prepare comprehensive coverage letters with supervisory review and analysis; retain and provide direction to coverage counsel when necessary.

- Assess liability and resolve claim within established evaluation. Maintain diaries and complete tasks within required timeframes as set forth by department guidelines; ensure claim files are timely and properly documented with clear and concise analysis on coverage, damages, reserves, and liability including an action plan for resolution.

Process and pay invoices within a timely manner.

- Coordinate vendor referrals for additional investigation and/or litigation management. Calculate and assign timely and appropriate reserves; monitor reserve accuracy throughout the life of the claim.

- Refer case as appropriate to supervisor and management. Respond to requests or directions in a professional and timely manner.

- Attend arbitrations, mediations, settlement conference and trials.

- Successfully complete required State licensing examinations and continuing education requirement.

- Communicate with all internal business partners including underwriters to make sure underwriting is aware of large losses and industry trends.

- Partner with TPA Governance and Relationship Management to help TPA's and Insureds comply with claim handling and reporting guidelines.

- Work with TPA Claims Financial to check the accuracy of TPA financials ensuring alignment with TTPO financials.

- Experience with complex and high exposure General Liability Bodily Injury and Property Damage claims.

- Excellent communication skills (verbal/written) and strong negotiation skills.

- Advanced experience and capabilities in litigation claims management, including ADR and mediation processes, involving auto/GL exposures.

- Strong technical expertise interpreting insurance contracts.

- In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.

- Should also have a demonstrated ability to initiate and champion change initiatives that leverage technology and improve skills in benchmarking.

- Creativity in resolving challenging business problems, as well as ability to achieve business goals and objectives is essential.

Ready to accelerate your career? We would love to hear from you.

For positions based in Illinois, the base salary range is $104,600 -$125,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here : 2026 Benefits Overview

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