Engagement Health Operations Associate - Healthcare

Key responsibilities Support project onboarding activities, including EH touchpoints, readiness tasks, documentation, stakeholder communications, and follow-up needed to ensure consistent program execution.

Assist with QA operations and compliance management across healthcare consulting engagements, including process administration, tracking, documentation, and completion of required steps.

Support project health follow-up and intervention activities by monitoring indicators, documenting risks or concerns, coordinating next steps, and helping prepare materials for program leadership review.

Maintain EH data sources, reporting tools, dashboards, and automation efforts to improve reporting accuracy, consistency, and efficiency. Execute operational processes supporting EH programs, ensuring activities are completed in accordance with established standards, timelines, and stakeholder expectations.

Support contract, audit, and governance-related activities by gathering documentation, coordinating responses, tracking requirements, and maintaining accurate records.

Administer survey operations, including NPS, PES/AIMES, Capability Reviews, and other feedback mechanisms, ensuring timely execution, data capture, and stakeholder follow-up.

Support adoption and implementation of reporting enhancements, dashboards, process improvements, and new program capabilities across project leadership teams.

Identify and recommend opportunities to improve project-level quality processes, strengthen consistency, increase adoption, and reduce administrative friction.

Prepare clear summaries, slides, and supporting materials for program leadership, EH Champions, capability leaders, and executive readouts. Create and maintain process documentation, standard operating procedures, templates, training materials, and knowledge resources to support onboarding and consistent execution.

Use available tools, including Microsoft business products, Salesforce, Smartsheet, Power BI, and AI tools, to organize information, support reporting, and improve execution efficiency.

Recognize escalation needs, communicate appropriately, and provide recommendations on potential paths forward while partnering with the Manager/Program Lead on complex or sensitive items.

Candidate requirements Highly organized, detail-oriented individual who can absorb, structure, and synthesize detailed information. Strong communication skills with the ability to translate complex feedback into concise, audience-ready summaries.

Strong analytical and critical thinking skills, including ability to interpret qualitative and quantitative inputs and identify patterns. Comfort working on complex issues within defined program parameters, with limited oversight as experience grows.

Ability to determine resource needs, prioritize work, coordinate across stakeholders, and keep action items moving. Sound judgment to identify issues, assess urgency, and escalate appropriately when leadership involvement is needed.

Ability to make recommendations to program leadership based on data, stakeholder input, and program priorities. High degree of comfort using Microsoft business products, including Word, PowerPoint, and Excel; Salesforce, Smartsheet, and Power BI experience preferred.

Ability to independently learn new tools and databases, including leveraging AI such as Copilot. Experience in consulting, project delivery, client success, operations, quality assurance, or related healthcare/client service environments preferred. 3-5 years providing consulting services in a project-based environment.

Candidates may live anywhere in the contiguous U.S.; this is a non-billable, no-travel role. Bachelor's degree required. Current permanent US work authorization required.

The estimated base salary range for this job is $65,000 - $85,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting.

The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel.

Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $72,800 - $100,300. The job is also eligible to participate in Huron's benefit plans which include medical, dental and vision coverage and other wellness programs.

Position Level Associate Country United States of America At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last.