Director, Property Operations

We are seeking a Director of Property Operations . This is a strategic position focused on the stewardship and enhancement of our property portfolio. The successful candidate will lead field staff in delivering timely and quality service to residents, manage a team dedicated to exceptional customer service, and ensure financial and operational targets are met.

This role requires a proactive approach to process improvement, staff development, and adherence to best practices in property maintenance.

- Guide and oversee a team to achieve operational excellence within the department. - Implement organizational systems, programs, and policies to maintain company standards. - Manage financials and performance indicators, ensuring cost-effective resource management. - Facilitate the procurement process and maintain vendor relationships, ensuring compliance with licensing requirements. - Innovate processes for enhanced efficiency and profitability, while maintaining a focus on quality control. - Continuously evaluate assets for performance and marketability, advising on strategic asset management.

- High school diploma or GED required - Bachelor's Degree in Construction Management, Technology, Business Administration, Business Management and/or equivalent combination of education, experience, and training. - Minimum 5 years of experience in Residential Property Maintenance, Property Management, Residential Construction and/or a related experience required. - Minimum of 5 years in a supervisory or managerial role, with experience overseeing multiple teams across different locations. - Valid driver's license and satisfactory driving record required. - Knowledge of regional maintenance operations, asset lifecycle management, and operational controls to preserve asset value, ensure service quality, and manage maintenance spending across multiple markets. - Strong workforce planning and leadership capability, with the ability to align maintenance leadership to regional needs, build bench strength, and drive performance through accountability and leader development - Strong results orientation, with the ability to drive maintenance performance toward defined operational and financial objectives, including service quality, turn efficiency, and budgeted NOI. - Ability to build credibility and trust with regional and district leaders while reinforcing process discipline, operational standards, and accountability expectations. - High level of adaptability and judgment, ability to assess complex, multi-market challenges and implement practical solutions that balance operational effectiveness, financial discipline, and risk mitigation. - Solid understanding of occupational safety (OSHA) required. - HVAC certification preferred. - Proficiency in Microsoft Office (Word, Excel, Outlook) required. - Exceptional communication, time management, and problem-solving abilities. - The capacity to multitask, make informed decisions, and work collaboratively. - Attention to detail and the ability to adapt to a dynamic environment.

Compensation The anticipated pay range/scale for this position is $112,596.00 to $140,748.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation This position is eligible to receive a discretionary annual bonus.

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