Senior Staff Product Designer - Customer Experience

We are looking for a Senior Staff Product Designer to join as the design lead for our Customer Experience team, reporting directly to the Head of Design. This is a player/coach role. You will carry significant IC responsibility while directly managing one Product Designer who is focused on load planning and exception management.

Your mandate is the end-to-end customer journey that makes autonomous freight a reality. You will design the suite of tools used by trucking and logistics companies to activate and manage daily operations for a fleet of self-driving trucks. While autonomous technology is genuinely new territory for our customers, your job is to design experiences that feel familiar, intuitive, and integrated into their existing ecosystems.

This isn't a SaaS dashboard exercise. These are high-stakes operational tools that a vehicle operator or load planner needs to adopt to safely run an autonomous truck.

- Own the customer experience blueprint. Define how interactions with the Aurora Driver are consistent, simple, and unified with the broader operational ecosystem

- Design customer-facing digital tools across web, mobile, and partner integrations

- Do just enough research to generate actionable insight, then use it to drive product decisions, not decorate them

- Tie your work directly to outcomes. For example, ensure support feels like a natural part of the product by designing self-serve recovery paths that allow users to resolve issues in under 5 minutes

- Manage and develop one Product Designer, and contribute to raising the bar for the broader design practice

- 8+ years of experience in product design, with a track record of leading complex, multi-workstream projects

- A portfolio showing end-to-end work across research and design for complex enterprise, operational, or mission-critical systems, with clear evidence of business impact

- Expertise in interaction design, information architecture, and UX research with a high bar for visual design quality

- Exceptional written and verbal communication skills, with the ability to translate research insights and design rationale into clear, compelling narratives for executive, cross-functional, and technical audiences

- Experience with autonomous technology, hardware-software integrated products, or physical supply chain logistics

- Demonstrated ability to use AI across the design lifecycle without losing judgment

For roles based in San Francisco, CA: The salary range for this position is $189,000 - $274,000 per year.

For roles based in Pittsburgh, PA: The salary range for this position is $171,000 - $247,000 per year.

Aurora's pay ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future.

The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.