Customer Success Manager (Spanish Speaking)

We're looking for someone who loves working with customers, and is quick to identify problems and find great solutions. You'll need to be organized and proactive to make sure our customers have a stellar experience as we scale our technology across hundreds of farms.

We can't promise predictable days, but we'll guarantee excitement, growth, and a real impact on building the future of farming.

- Hybrid role where you'll spend time working from home, and involves frequent travel to our customer farms (mainly based throughout Mexico, Latin American, California and Washington)

- Comprehensive Health, Vision, and Dental insurance, and we cover 100% of the premium

- Our team is close-knit & highly driven, and while you will report to our Director of Customer Success, you'll work directly with our CEO and entire team

- You'll take on a pioneering role in the customer success function of a fast-growing startup having a real impact on American agriculture.

- Have significant ownership over our customer support - talking with our customers on a daily basis, hearing out issues and solving problems.

- Own our new farm onboarding, deployment, and implementation, making sure our technology seamlessly integrates with new customers.

- Execute and build on our customer training procedures so our customers can learn our technology easily.

- Develop strong relationships with our internal, direct-to-farm sales team, our service partners, and our field operations teams.

- Host regular check-ins to ensure our customers see continued success with our product, and proactively identify issues to give feedback to our engineering team.

- You are fluent/native-speaking-experience in both English and Spanish, and have agriculture-specific experience and comfortable with agriculture terminology both in English and Spanish.

- Prior experience working in agriculture and agtech, and a deep understanding about how farmers operate.

- You are a resilient, innovative problem-solver who never gives up and consistently delivers results, even under ambiguous challenges or changing conditions.

- Exceptional organizational abilities, managing numerous priorities in a fast-paced environment.

- Ability to effectively communicate technology topics from our engineering team to our customers.

- Comfortable with frequent travel (when not working at home, spending up to a third of your time at events and customer farms across Mexico, Latin America, California and Washington state).

- Experience working with ERP systems and CRMs (HubSpot, Salesforce).

- Ability to coordinate effectively across various stakeholders in large, enterprise organizations.