Customer Success Manager - Localization

- Establish and nurture strong, long-lasting customer relationships and position yourself as a trusted advisor by understanding their business objectives, global audience strategy, and localization requirements.

- Understand customers' goals for multilingual content delivery and tailor our products and services, including translation, subtitling, and dubbing, to drive measurable value.

- Onboard customers to the 3Play platform, guiding them through localization workflows to accelerate value recognition.

- Provide timely and proactive support to ensure customer satisfaction and retention, advising on best practices for internationalization, regional compliance, and culturally accurate content adaptation.

- Input and manage content requests on the customer's behalf, aligning on language priorities, vendor/linguist selection, content schedules, and deliverables across multiple locales.

- Partner with Sales to identify growth opportunities such as expanding into new languages, adding dubbing, or audio description.

- Advocate for customers' needs within 3Play, translating feedback on localization quality, tooling, and workflows to Product and Development teams to enhance our offerings.

- Maintain accurate records of customer interactions, localization specifications, language assets, issues, and resolutions within our CRM and internal systems.

The expected base salary range for this role is $90,000 - $120,000