Customer Success Manager - Localization

Key

Responsibilities - Establish and nurture strong, long-lasting customer relationships and position yourself as a trusted advisor by understanding their business objectives, global audience strategy, and localization requirements. - Understand customers' goals for multilingual content delivery and tailor our products and services, including translation, subtitling, and dubbing, to drive measurable value. - Onboard customers to the 3Play platform, guiding them through localization workflows to accelerate value recognition. - Provide timely and proactive support to ensure customer satisfaction and retention, advising on best practices for internationalization, regional compliance, and culturally accurate content adaptation. - Input and manage content requests on the customer's behalf, aligning on language priorities, vendor/linguist selection, content schedules, and deliverables across multiple locales. - Partner with Sales to identify growth opportunities such as expanding into new languages, adding dubbing, or audio description. - Advocate for customers' needs within 3Play, translating feedback on localization quality, tooling, and workflows to Product and Development teams to enhance our offerings. - Maintain accurate records of customer interactions, localization specifications, language assets, issues, and resolutions within our CRM and internal systems.

About 3Play Media 3Play Media is a technology company revolutionizing how people consume online media. Our premium accessibility and localization solutions serve over 10,000 higher ed, enterprise, media, and government customers. Established in 2007 at MIT Sloan, we've since expanded with headquarters in Boston, MA, and offices in Minneapolis, MN, and Calgary, AB.

We are a mission-driven tech company that directly impacts the lives of millions of people each day. Our mission is simple: make video accessible to everyone. We do this by leveraging AI and human expertise to deliver industry-leading recorded and live captioning, audio description, and end-to-end localization solutions to global media and entertainment, corporate, and education customers.

Our team is hard-working, laid-back, and fun. There are no politics or wasteful meetings, and projects get done quickly and efficiently. The team is dedicated to building a successful company.

The work we do is fun, engaging, and gratifying. Your work will have a direct impact on our company's success. This is a quota-carrying position.

The expected base salary range for this role is $90,000 - $120,000