Healthcare Customer Service Representative - Remote in California

Do you have a passion for helping others and providing peace of mind? In this role, you'll support consumers by engaging thoughtfully and helping resolve questions related to their healthcare benefit needs. You'll be the difference between their customer experience being just average or an exceptional one.

- Answer incoming calls from customers - Engage thoughtfully with customers to understand their needs - Conduct research across multiple systems to resolve questions - Provide clear, accurate information to help consumers navigate healthcare options - Manage a high volume of interactions while maintaining quality and professionalism - Follow a set schedule, including designated breaks and lunches

- At least 6 months of customer service experience - High school diploma or equivalent - Strong empathy, patience, and attentiveness to customer's needs - Comfort working with computer systems and Windows based applications - A distraction free, designated home workspace - A secure, high speed wired internet connection (minimum 25 mbps)

- Supportive of your career and professional development - Full, engaging days spent supporting meaningful consumer interactions - An inclusive, community minded culture where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Base hourly wage starting at $17.65. - And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

We're committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration.

Along the way, you'll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you're part of one dynamic, global family that's here to support you every step of the way.

You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day-and it starts with the talent behind the experience.