Leader of the Regional Fulfillment Team. Responsible for interfacing with regional Field Service Teams and driving resolution of spare part availability issues. Key responsibilities include establishing operating processes to understand, contain, resolve, and prevent recurrence of spare part availability problems.
Leads team responsible for responding to executive level spare part issues and escalations. Team Responsibilities include:
- Drive aligned recovery actions across Planning, Procurement/SAM, Field Service Operations, Global Customer Contact, Spares Execution, and Site teams.
- Facilitate decision‑making on allocation, substitution, recovery plans, and customer commitments
- Ensure accountability and follow‑through across all stakeholders without owning day‑to‑day transactional execution
- Provide clear, consistent communication package to all stakeholders involved within the escalation including partners within impacted regional fulfillment team.
- Help institutionalize consistent regional fulfillment processes, tools, and governance
- Manage cross-functional projects within Fulfillment and Operations.
- Ensure compliance with internal processes and timelines.
- Prepare and present status reports and updates to stakeholders.
- Collect and analyze specific customer data to identify process improvement areas.
- Support continuous improvement initiatives and operational efficiency.
- Identify gaps in fulfillment process and drive containment and long term corrective actions for process improvements
- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
- Has intermediate level of knowledge of customer order fulfillment, systems, and tools, such as SAP.
- Able to collect and analyze data in order to solve problems, improve processes and make decisions.
- Understands supply / demand signals
- Develop basic knowledge of AMAT products
- Understands key business drivers; uses this understanding to accomplish own work
- Has knowledge of semiconductor equipment industry and customer expectations
- Skills: Proficient in Microsoft Office applications, especially Excel and PowerPoint. Strong analytical, organizational, and time management skills.
- Global experience working with different backgrounds and cultures
- Ability to lead a team
- Ability to influence stakeholders
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
- Collects and utilizes data for decision making and process improvements.
- Applies analytical and critical thinking skills to identify and resolve fulfillment issues.
- Impacts quality of own work and the work of others on the team; works within guidelines and policies
- Communicates clearly and professionally in both written and spoken English.
- Uses tact and diplomacy to exchange information and handle sensitive issues while focused on fulfillment of customer orders
- Ability to work in matrixed organization and deliver complex communications at various levels within AGS organization
- Builds and maintains positive and effective relationships with internal and external customers and partners.
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.