Customer Service Representative

The Champions Forest Animal Customer Service Representative serves as the primary point of contact for clients, providing exceptional customer service while supporting the medical team in a fast paced veterinary clinic environment. This role is responsible for scheduling appointments, managing client communications, processing payments, and ensuring a welcoming and organized experience for both clients and their pets.

Greet clients and patients warmly in person and over the phone

Answer questions regarding clinic services, procedures, pricing, and policies

Coordinate communication between veterinarians, technicians, and clients

Maintain clinic aesthetics by keeping a clean, organized, and welcoming space

Adhere to clinic policies, procedures, and confidentiality requirements

We are a small clinic, all our employees are cross-trained, you will receive hands on animal training to be able to jump in wherever and whenever needed during the day to ensure daily operations run smoothly.

Comfort working around animals of varying sizes and temperaments, including exotic animals

Emotional resilience when dealing with injured, sick, or grieving pets and their owners