Customer Service Representative Lead

- Lead and supervise a team of Customer Service Representatives (CSRs) - Ensure consistent delivery of exceptional veterinary client service - Manage front desk workflow: check-in/out, phones, scheduling, client communication - Resolve client concerns professionally and efficiently - Train, mentor, and support CSR team members - Collaborate with veterinarians and technicians to ensure seamless patient care - Maintain accuracy in a paperless, electronic medical record (EMR) system

- Veterinary experience required (clinic, hospital, or similar setting) - Previous CSR Lead, Lead Receptionist, or Front Desk Supervisor experience preferred - Strong skills in client communication, conflict resolution, and team leadership - Experience with veterinary practice management software (Avimark, eVet, Cornerstone, etc.) - Ability to multitask in a high-volume, fast-paced environment - Tech-savvy and comfortable with paperless workflows and scheduling systems

- Pay: $21-$26/hour (based on experience & leadership background) - Health insurance (full-time employees) - Paid vacation & holidays - 401(k) retirement plan - Employee pet care discounts &

benefits - Paid uniforms

We are looking for candidates who: ✔ Have strong leadership presence and accountability ✔ Are passionate about client service in a veterinary setting ✔ Can train and motivate a team ✔ Thrive in a structured, high-standard environment ✔ Want long-term growth and stability in a leadership role

Take the next step in your veterinary leadership career and join a hospital that values excellence, teamwork, and compassion.

No phone calls, please Employment contingent on background check

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

- We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position